Sr. Software Developer | Service Now

Community Health Network•Indianapolis, IN

About The Position

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you. Make a Difference Lead the administration, development, and enhancement of the ServiceNow platform. Collaborate with cross‑functional teams to translate business needs into scalable solutions, ensure platform stability and quality, and provide expert guidance to users and technical team members.

Requirements

Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving.
Bachelor’s degree in Computer Science or related field required.
3+ years ServiceNow software development required.
2+ years ServiceNow SPM administration required.

Nice To Haves

Master’s degree preferred.
Equivalent experience may be considered.
ServiceNow Administrator Certification preferred.
Knowledge of ITIL or service management frameworks preferred.

Responsibilities

Administer, develop, and optimize the ServiceNow platform following best practices.
Provide senior-level technical leadership, mentorship, and architectural input.
Serve as the subject‑matter expert for ServiceNow SPM.
Manage platform governance, configuration, executive dashboards, and capability roadmaps.
Lead modernization initiatives and drive user adoption across the enterprise.
Review ServiceNow roadmap updates and provide executive recommendations.
Ensure platform integrity through audits, testing, and structured upgrade processes.
Maintain compliance with security standards and enforce development governance.
Partner with stakeholders to gather requirements and deliver solutions aligned with organizational goals.
Provide clear documentation and support continuous platform improvements.
Diagnose and resolve system issues using best practices.
Maintain stable, scalable solutions across the enterprise.