Sr Small Business Banker - Latham, NY

TD•Latham, NY

1d•$33 - $50•Onsite

About The Position

The Sr. Small Business Banker is responsible for building acumen and expertise in their market through coaching other SBSs and proactively deepens relationships with existing Small Business customers within a specified territory. The Sr. Small Business Banker ensures equal access to banking products and services across all communities including businesses in low-to moderate income areas and minority communities. This role initiates contact with all new Small Business customers by conducting a customer assessment within 30 days of them joining the bank. This role assigns Customer to the proper TD Relationship Manager (RMLM, SB Specialist, Store Manager) based on the results of the customer assessment. Depth & Scope: Manages largest and most complex territory Acts as a point of contact for newer team members. Proactively provides peer coaching and best practices to other SBSs in the market Actively calls all New Small Business customers that have opened accounts in partner stores and completes a customer assessment Actively calls SB customers assigned and meets with them as necessary to deepen relationship, manage customer service issues, and identify product needs Actively generates sales and referrals to all business partners in the bank to help meet the comprehensive financial needs of Small Businesses, including: RMLM, Merchant, Commercial, Treasury Management, Credit Card, Retail (B@W, Money Out, Money In), Wealth Assigns SB Customers to proper TD Relationship Manager based on customer parameters Directly manages group of Stores loan portfolio within Front End Fulfillment process, responsible for the origination, structuring and closing of all non RMLM Small Business loan requests Develops Small Business product expertise to properly vet potential product fits for our customer base Works with the Stores and Commercial Bank to ensure superior Customer service as measured by CWI Manages Portfolio of all loans in Front End Fulfillment process including relationship checkups and the renewal process Contributes toward the achievement of Small Business Banking sales and business development objectives by meeting or exceeding individual sales goals Serves as backup to SBMM to resolving customer disputes, acts as proxy for SBMM when unable to attend meetings and conference calls, and takes ownership of additional projects Possesses comprehensive knowledge of the local market, competitive offers, and economic trends

Requirements

Bachelor's Degree or equivalent experience required
10 + Years of related experience
Four years of calling and lending or credit support related experience at the Small Business level
Demonstrated ability to achieve and exceed marketing goals
Proven ability to understand and analyze personal and business financial statements
Local market knowledge highly preferred
Experience coaching others preferred

Nice To Haves

Local market knowledge highly preferred
Experience coaching others preferred

Responsibilities

Manages largest and most complex territory
Acts as a point of contact for newer team members.
Proactively provides peer coaching and best practices to other SBSs in the market
Actively calls all New Small Business customers that have opened accounts in partner stores and completes a customer assessment
Actively calls SB customers assigned and meets with them as necessary to deepen relationship, manage customer service issues, and identify product needs
Actively generates sales and referrals to all business partners in the bank to help meet the comprehensive financial needs of Small Businesses, including: RMLM, Merchant, Commercial, Treasury Management, Credit Card, Retail (B@W, Money Out, Money In), Wealth
Assigns SB Customers to proper TD Relationship Manager based on customer parameters
Directly manages group of Stores loan portfolio within Front End Fulfillment process, responsible for the origination, structuring and closing of all non RMLM Small Business loan requests
Develops Small Business product expertise to properly vet potential product fits for our customer base
Works with the Stores and Commercial Bank to ensure superior Customer service as measured by CWI
Manages Portfolio of all loans in Front End Fulfillment process including relationship checkups and the renewal process
Contributes toward the achievement of Small Business Banking sales and business development objectives by meeting or exceeding individual sales goals
Serves as backup to SBMM to resolving customer disputes, acts as proxy for SBMM when unable to attend meetings and conference calls, and takes ownership of additional projects
Possesses comprehensive knowledge of the local market, competitive offers, and economic trends