Sr Site Merchandiser

PetSmart • Phoenix, AZ

5d • Hybrid

About The Position

The Site Merchandising team enhances the digital shopping journey. They provide an optimized digital experience for pet parents backed by best-in-class, data-driven insights and are accountable to the company's priorities. Their responsibilities include driving the digital business, testing and iterating capabilities, content management, product shelf optimization, and business analysis.

The Sr. Site Merchandiser is responsible for driving the strategy and execution of category-specific experiences across browse and search journeys to maximize engagement, conversion, and overall site performance.
This position requires expertise in internal search behavior, product grid strategy, and on-site merchandising performance. The ideal candidate will proactively identify opportunities through search term analysis, trend identification, and performance insights to continuously improve the customer experience.
In partnership with cross-functional teams, this role will ensure that key product listing pages (PLPs) reflect strategic priorities, including promotional moments and seasonal trends, while contributing to a seamless end-to-end shopping journey across facets and grid optimization.

Nice To Haves

• 3-5+ years of experience in Site Merchandising, E-Commerce, or Digital Merchandising.
• Expertise in search optimization, product grids, and PLP performance.
• Experience owning or supporting category-level digital performance in an e-commerce environment.
• Proven ability to analyze datasets and translate insights into actionable strategies.
• Experience with A/B testing methodologies and optimization frameworks.
• Ability to influence and collaborate with cross-functional partners.
• Strong business acumen with the ability to prioritize based on impact.
• Excellent communication skills with experience presenting to stakeholders and leadership.

Responsibilities

• Own and optimize category-specific product shelf experiences across browse and search to drive clicks, conversion, and engagement.
• Develop and execute internal search strategies, including monitoring search term performance and identifying trends.
• Lead the product grid strategy for key PLPs, ensuring alignment with business priorities such as promotions and seasonal initiatives.
• Analyze site performance to identify opportunities and implement improvements across search, navigation, and product placement.
• Partner closely with Merchandising to improve product data quality and ensure optimal assortment visibility.
• Collaborate with cross-functional teams to align on strategies, priorities, and execution timelines.
• Lead and execute A/B testing strategies and translate results into actionable recommendations.
• Build and deliver regular performance recaps (weekly/monthly/quarterly) with insights and recommendations for leadership.
• Ensure seamless execution of site updates, including QA and validation.
• Act as a key point of contact, driving alignment and influencing strategies across partners.

Benefits

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees