Sr Services Manager 2 - Entry Into Service

GE Aerospace • Evendale, OH

1d • $135,000 - $192,050

About The Position

The Sr Services Manager 2 – Entry Into Service will lead and manage the successful transition of complex GE products and services from development to operational deployment. This role ensures a seamless Entry Into Service (EIS) process, minimizing disruption and maximizing customer satisfaction through effective project management and cross-functional coordination.

Requirements

• Education: Bachelor’s degree in Engineering, Business Administration, Project Management, or a related technical field. A Master’s degree is a plus.
• Experience: Minimum of 8 years of progressive experience in project management, service delivery, or operations within a complex technical environment, with a strong focus on new product introduction or service deployment.
• Project Management Certification: PMP or equivalent certification preferred.
• Technical Acumen: Strong understanding of complex industrial products, systems, or software, with the ability to grasp technical details and communicate them effectively.
• Leadership and Communication: Proven leadership skills with the ability to influence and motivate cross-functional teams. Excellent verbal and written communication skills are essential.
• Problem-Solving: Demonstrated ability to analyze complex problems, develop practical solutions, and make sound decisions under pressure.
• Customer Focus: Strong customer-centric approach with a track record of building and maintaining strong customer relationships.
• Travel: Ability to travel domestically and internationally as required (up to 25%).

Nice To Haves

• GE Product Knowledge (Preferred): Familiarity with General Electric’s product portfolio and internal processes.

Responsibilities

• Lead Entry Into Service (EIS) Projects: Drive the planning, execution, and closure of EIS projects for new products, services, and major upgrades, ensuring on-time and on-budget delivery.
• Cross-Functional Coordination: Collaborate extensively with engineering, manufacturing, sales, product management, and customer service teams to align EIS activities and address technical and operational challenges.
• Customer Relationship Management: Serve as the primary point of contact for key customers during the EIS phase, managing expectations, communicating progress, and resolving issues to ensure a positive customer experience.
• Process Improvement: Identify and implement improvements to the EIS process, methodologies, and tools to enhance efficiency, reduce risks, and standardize best practices across the organization.
• Risk Management: Proactively identify potential risks and issues related to EIS projects, develop mitigation strategies, and escalate critical concerns to senior leadership.
• Resource Allocation: Manage and optimize the allocation of resources (human, financial, and technical) to support EIS initiatives effectively.
• Performance Monitoring and Reporting: Track key performance indicators (KPIs) for EIS projects, prepare regular reports for stakeholders, and provide insights for continuous improvement.
• Training and Documentation: Ensure adequate training and documentation are provided to customers and internal teams for the successful operation and maintenance of newly introduced products and services.
• Stakeholder Communication: Maintain clear and consistent communication with all internal and external stakeholders, providing timely updates and managing expectations.

Benefits

• Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling, and referral services.
• Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants.
• Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time off for vacation or illness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees