Sr. ServiceNow Project Manager/Product Owner

CGI Group Inc.Baltimore, MD
34d$89,600 - $176,300Onsite

About The Position

CGI is in the top 5 largest global IT companies spread across 40 countries with endless opportunities to expand and grow. As a Federal CGI Partner, you have the opportunity to be a shareholder at CGI and join a family of 91,000 CGI Partners strong. CGI Federal is seeking an experienced ServiceNow Project Manager / Product Owner to help lead enterprise transformation initiatives ServiceNow Program Office. This role is responsible for managing product roadmaps, supporting Agile delivery teams, and ensuring high-quality implementation of ServiceNow capabilities across multiple business areas. The ideal candidate brings strong experience in ServiceNow Program Office support, requirements definition, enterprise workflow design, and cross-functional coordination in a federal environment. Candidate must be willing to work on-site in Woodlawn, MD 5 days a week

Requirements

  • Candidates must have ability to obtain and maintain a Public Trust clearance
  • Bachelor's degree and a minimum of 7 years of relevant professional experience
  • 8+ years of experience in IT project or product management, with over all 8+ years of experience and 4+ years focused on ServiceNow.
  • Strong understanding of ServiceNow modules including ITSM, ITOM, ITAM, SPM, CMDB/CSDM, and Service Portal.
  • Demonstrated experience managing Agile delivery teams and working with cross-functional stakeholders.
  • Strong analytical, facilitation, and communication skills with the ability to translate business needs into actionable technical requirements.
  • Experience delivering enterprise initiatives within government or large-scale organizations.

Nice To Haves

  • ServiceNow certifications such as: Certified System Administrator; Certified Implementation Specialist (e.g., ITSM, ITOM, ITAM, SPM)
  • PMP, SAFe PO/PM, Scrum Master, or similar Agile certification
  • Experience with enterprise architecture, data modeling, and workflow automation.
  • Familiarity with federal IT governance, accessibility standards, and security frameworks.

Responsibilities

  • Serve as the Project Manager / Product Owner, defining vision, roadmap, and priorities for key ServiceNow capabilities.
  • Support planning and delivery of ServiceNow enhancements and enterprise initiatives across areas such as IT Service Management (ITSM), Enterprise Architect (EA), IT Asset Management (ITAM), Strategic Portfolio Management (SPM)
  • Facilitate Agile ceremonies including backlog grooming, sprint planning, stand-ups, demos, and retrospectives.
  • Conduct requirements sessions, interviews, workshops, and process mapping with stakeholders across the organization.
  • Develop user stories, acceptance criteria, functional specifications, process flows, and feature documentation.
  • Collaborate closely with architects and developers to ensure implementation aligns with business needs.
  • Recommend process improvements, workflow optimizations, automation opportunities, and user experience enhancements.
  • Support change management activities including communications, training materials, knowledge articles, and stakeholder readiness.
  • Partner with analytics teams to create dashboards, KPIs, and reporting to track performance and adoption.
  • Maintain clear documentation including requirements, design artifacts, release notes, training guides, and testing results.
  • Ensure all platform enhancements comply with federal security, accessibility, and data governance requirements (e.g., Section 508, NIST, FedRAMP).

Benefits

  • Competitive compensation
  • Comprehensive insurance options
  • Matching contributions through the 401(k) plan and the share purchase plan
  • Paid time off for vacation, holidays, and sick time
  • Paid parental leave
  • Learning opportunities and tuition assistance
  • Wellness and Well-being programs

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Industry

Professional, Scientific, and Technical Services

Number of Employees

5,001-10,000 employees

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