Sr. ServiceNow Developer II (5202)
About The Position
As Sr. ServiceNow Developer II, you'll be responsible for designing, developing, and maintaining enterprise-grade ServiceNow applications with a focus on Software Asset Management (SAM). This role also includes driving operational excellence by creating developer runbooks, defining shared responsibility models, and contributing to platform governance, automation, and continuous improvement initiatives. We know that you can't have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers. If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!
Requirements
- An active Secret security clearance
- Bachelor's degree in computer science, Information Systems, or equivalent experience.
- 7+ years of ServiceNow development experience in enterprise environments.
- 5+ years hands-on experience with ServiceNow SAM Pro (license reconciliation, normalization, publisher packs, entitlements).
- Demonstrated experience creating and maintaining developer runbooks, playbooks, or knowledge articles for operational consistency.
- Strong understanding of shared responsibility frameworks within ITSM, DevOps, or platform operations.
- Proven ability to design and deploy complex ServiceNow solutions following industry best practices.
- Working knowledge of CMDB, Discovery, ITSM, and CSDM alignment.
- Familiarity with Agile development, CI/CD pipelines, and source control tools (Git, GitHub, or Azure DevOps).
- Expertise in JavaScript, Glide API, Flow Designer, IntegrationHub, and REST/SOAP integrations.
Responsibilities
- Design and implement scalable solutions across ITSM, SAM, and related ServiceNow modules.
- Develop custom applications, integrations, and automation leveraging Flow Designer, Script Includes, Business Rules, and REST APIs.
- Translate business requirements into well-architected ServiceNow solutions.
- Configure and maintain SAM Pro modules, including license models, entitlements, reconciliation, and normalization.
- Support software discovery and compliance processes across enterprise toolsets.
- Integrate SAM with CMDB and procurement data to ensure accurate asset lifecycle management.
- Create and maintain developer runbooks, coding standards, and release management documentation.
- Define and implement shared responsibility models between development, platform operations, and business process owners.
- Mentor junior developers and enforce best practices through peer review and automation pipelines.
- Support ServiceNow upgrades, migrations, and integrations in collaboration with ITSM, Security, and Cloud teams.
- Participate in operational reviews, sprint planning, and backlog grooming with cross-functional teams.
- Troubleshoot and resolve platform incidents, ensuring high availability and compliance with internal controls.
Benefits
- Performance-based bonuses
- Company-paid training and/or certifications
- Referral bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Number of Employees
101-250 employees
