Title: Sr ServiceNow Architect

Macdillions Global EnergyAustin, TX
1dRemote

About The Position

Macdillions Global Energy is supporting DFPS in the delivery and modernization of enterprise ServiceNow platforms. We are seeking a Senior ServiceNow Architect to lead architecture, design, configuration, customization, and implementation activities in alignment with industry standards and best practices. This role combines hands-on technical execution with strategic architectural leadership , ensuring platform integrity, security, scalability, and alignment with business objectives.

Requirements

  • Hands-on ServiceNow configuration, development, and integration experience
  • Proven SPM / PPM module implementation experience
  • Expert knowledge of: ITSM ITBM ITOM ITAM SecOps IRM DevOps Change Management
  • Strong working knowledge of: User Provisioning Incident, Problem, Change Asset Management CMDB Service Catalog Email & Notification modules
  • Experience architecting inbound/outbound integrations using: Azure Active Directory Trusted Sources / SSO MID Server REST / SOAP APIs Email integrations
  • Excellent verbal and written communication skills , including: Leading ServiceNow implementations Presenting to executive leadership Mentoring and training junior staff

Nice To Haves

  • Enterprise and public-sector ServiceNow project experience
  • ServiceNow System Administrator and/or Implementation Specialist certification
  • Strong technical documentation skills (Design, Implementation, Configuration Plans)
  • Experience implementing core ITSM process areas : User Provisioning Incident Problem Change Request Management Service Catalog CMDB
  • Working knowledge of Java, JavaScript, SQL

Responsibilities

  • Own the overall architecture, design, implementation, and integrity of the ServiceNow platform
  • Deliver hands-on configuration, development, customization, and integrations
  • Act as a senior technical authority and provide quality assurance oversight for all deliverables
  • Architect and implement ServiceNow solutions across: ITSM / ITIL ITBM ITOM ITAM SecOps IRM DevOps Change Management
  • Lead Strategic Portfolio Management (SPM) and Project Portfolio Management (PPM) implementations
  • Develop High-Level Designs (HLDs) and detailed technical specifications
  • Design and implement: Core ServiceNow application modules Integrations with enterprise systems (Azure AD, SSO, MID Server, REST/SOAP, email) Secure user-provisioning processes across internal and external systems ServiceNow security architecture
  • Provide architectural direction for integration with custom-built, COTS, and SaaS applications
  • Participate in process flow analysis and redesign with Project Managers
  • Partner with business stakeholders to optimize workflows using ServiceNow tools
  • Ensure cross-module configurations do not negatively impact platform stability
  • Demonstrate deep understanding of ServiceNow data models, tables, and relationships
  • Perform advanced custom scripting and configuration
  • Collaborate effectively with remote and distributed teams
  • Serve as a consultative advisor , sharing best practices and architectural guidance
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