Title: Sr ServiceNow Architect

Macdillions Global Energy•Austin, TX

1d•Remote

About The Position

Macdillions Global Energy is supporting DFPS in the delivery and modernization of enterprise ServiceNow platforms. We are seeking a Senior ServiceNow Architect to lead architecture, design, configuration, customization, and implementation activities in alignment with industry standards and best practices. This role combines hands-on technical execution with strategic architectural leadership , ensuring platform integrity, security, scalability, and alignment with business objectives.

Requirements

Hands-on ServiceNow configuration, development, and integration experience
Proven SPM / PPM module implementation experience
Expert knowledge of: ITSM ITBM ITOM ITAM SecOps IRM DevOps Change Management
Strong working knowledge of: User Provisioning Incident, Problem, Change Asset Management CMDB Service Catalog Email & Notification modules
Experience architecting inbound/outbound integrations using: Azure Active Directory Trusted Sources / SSO MID Server REST / SOAP APIs Email integrations
Excellent verbal and written communication skills , including: Leading ServiceNow implementations Presenting to executive leadership Mentoring and training junior staff

Nice To Haves

Enterprise and public-sector ServiceNow project experience
ServiceNow System Administrator and/or Implementation Specialist certification
Strong technical documentation skills (Design, Implementation, Configuration Plans)
Experience implementing core ITSM process areas : User Provisioning Incident Problem Change Request Management Service Catalog CMDB
Working knowledge of Java, JavaScript, SQL

Responsibilities

Own the overall architecture, design, implementation, and integrity of the ServiceNow platform
Deliver hands-on configuration, development, customization, and integrations
Act as a senior technical authority and provide quality assurance oversight for all deliverables
Architect and implement ServiceNow solutions across: ITSM / ITIL ITBM ITOM ITAM SecOps IRM DevOps Change Management
Lead Strategic Portfolio Management (SPM) and Project Portfolio Management (PPM) implementations
Develop High-Level Designs (HLDs) and detailed technical specifications
Design and implement: Core ServiceNow application modules Integrations with enterprise systems (Azure AD, SSO, MID Server, REST/SOAP, email) Secure user-provisioning processes across internal and external systems ServiceNow security architecture
Provide architectural direction for integration with custom-built, COTS, and SaaS applications
Participate in process flow analysis and redesign with Project Managers
Partner with business stakeholders to optimize workflows using ServiceNow tools
Ensure cross-module configurations do not negatively impact platform stability
Demonstrate deep understanding of ServiceNow data models, tables, and relationships
Perform advanced custom scripting and configuration
Collaborate effectively with remote and distributed teams
Serve as a consultative advisor , sharing best practices and architectural guidance