Sr. ServiceNow Application Engineer

Workday•Pleasanton, CA

1d•Hybrid

About The Position

We are seeking a Senior ServiceNow Developer with 8+ years of experience in Information technology. That includes 6+ years of experience as a ServiceNow Developer, with deep knowledge of ServiceNow platform architecture, design, and development. This role will play a key part in designing and implementing scalable, secure, and high-performing solutions across ITSM based on business needs. The ideal candidate combines deep technical expertise with platform governance awareness, strong problem-solving skills, and a passion for driving platform maturity and automation.

Requirements

8+ years of experience in Information Technology, ideally within a large technology company.
6+ years of deep experience as a ServiceNow developer with exposure to various modules(ITSM, ITOM, ITAM), integrations, scripting and configuration management.
Bachelor's degree in a computer related field or equivalent work experience.
Strong technical expertise in core platform and advanced development, integrations, data & CMDB, Automation & AI.

Nice To Haves

Global delivery experience in leading distributed teams across international locations.
ServiceNow Certified System Administrator (CSA)
Certified Implementation Specialist (CIS)
ServiceNow Certified Application Developer (CAD) is highly desired.
Cloud & Security Knowledge: Azure, AWS, basics, SSO/SAML, OAuth, certificate management.
Experience of building modern experiences using Service Portal, UI Builder, or integrating with React/Angular.
Cross domain expertise with exposure to SecOps, ITAM, ITOM beyond ITSM.
Bachelor's degree in a computer related field or equivalent work experience.

Responsibilities

Design and Develop: Build and configure solutions using ServiceNow best practices across ITSM, CMDB, Service Catalog, Workflows, Flow Designer, IntegrationHub, and custom applications.
Platform Enhancements: Drive enhancements and improvements to the ServiceNow platform aligned with business goals and IT strategy.
Integration: Develop and support integrations with third-party systems using APIs, IntegrationHub, MID Servers, and other technologies.
Governance & Standards: Ensure solutions are compliant with platform governance, maintain security and performance standards, and follow version control and release management protocols.
Incident & Change Management: Troubleshoot and resolve complex incidents and support change management through the SDLC process.
Exposure to AI: Demonstrable expertise in ServiceNow's AI capabilities, specifically Now Assist, AI Agents, and Virtual Agent/NLU. Also to keep up with new ServiceNow releases and features.
Mentoring & Collaboration: Provide guidance to junior developers and collaborate closely with BAs, architects, and stakeholders to translate business requirements into technical deliverables.
Documentation: Maintain technical documentation including design specifications, architecture diagrams, and support artifacts.
Platform Upgrades: Support and lead platform upgrades, patches, and health checks to ensure long-term system stability and supportability.
Communication and stakeholder Management: Confident in leading demos, workshops, and requirement walkthroughs.
Problem-Solving & Critical Thinking: Approach challenges holistically — not just “how to code it” but “is this the right process to automate?” Apply structured troubleshooting during high-pressure incidents.
Time and Priority Management: Ability to stay organized in fast-paced, global environment and manage multiple projects and deliverables in parallel.