Sr. Service Operations Coordinator

Rolls-Royce • Mankato, MN

12d

About The Position

Sr. Service Operations Coordinator

Job Description Title: Sr. Service Operations Coordinator Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance. Position Summary: This position plays a key role in interfacing with customers and internal personnel to coordinate company resources, deadlines, and completions. Leads and directs multiple service projects with direct interaction with customers at project locations. Foster and maintain positive business relationships to ensure customer satisfaction. Manages work of Field Service Technicians to achieve successful completion of department goals. Key Accountabilities: Lead service work to ensure the installation/commissioning of gensets and ensure customer satisfaction. Manage all open projects according to budget and timeline. Understand and offer service solutions to satisfy customer needs and ensure customer satisfaction. Manage customer relationships and onsite activities with general contractors. Quote repairs and service work and provide follow up with customers, and when appropriate exercises the discretion and independent judgment on quoting and maintaining profitability. Audit field service reports for accuracy and completeness. Work closely with external and internal stakeholders in the delivery of genset solutions. Acts as primary factory contact for field service related inquiries. Provide activity summaries and project status information to upper management and customers on a regular basis. Maintain an expert level of knowledge of account products, business background, and current industry developments. Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct. Perform special projects as required

Requirements

• Applicants must be authorized to work for any employer in the U.S without sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time
• Bachelor’s Degree in Construction Management, Project Management, Business Administration, or Automotive Engineering and 5 years field service or project management experience in the industrial construction industry or 9 years of field service or project management experience in the industrial construction industry.
• Willingness to travel, domestic and international (up to 35% possible but will vary based on current projects)

Nice To Haves

• Excellent ability to manage concurrent tasks and bring projects to completion
• Excellent personal drive with a solution-oriented approach, and the ability to work extended periods without supervision.
• Excellent organizational, planning and follow-up skills
• Excellent interpersonal skills and the ability to work effectively with others
• Excellent analytical and problem-solving skills
• Excellent oral and written communication skills
• Strong presentation skills
• Strong ability to cope with frequent schedule and priority changes

Responsibilities

• Lead service work to ensure the installation/commissioning of gensets and ensure customer satisfaction.
• Manage all open projects according to budget and timeline.
• Understand and offer service solutions to satisfy customer needs and ensure customer satisfaction.
• Manage customer relationships and onsite activities with general contractors.
• Quote repairs and service work and provide follow up with customers, and when appropriate exercises the discretion and independent judgment on quoting and maintaining profitability.
• Audit field service reports for accuracy and completeness.
• Work closely with external and internal stakeholders in the delivery of genset solutions.
• Acts as primary factory contact for field service related inquiries.
• Provide activity summaries and project status information to upper management and customers on a regular basis.
• Maintain an expert level of knowledge of account products, business background, and current industry developments.
• Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct.
• Perform special projects as required

Benefits

• Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan.
• Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan.
• The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level