Comcast-posted 4 months ago
Full-time • Senior
Reston, VA
Broadcasting and Content Providers

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

  • Lead the design, strategy, and implementation of the ServiceNow platform across the enterprise.
  • Oversee the overall direction, development standards, and mentoring of junior talent.
  • Ensure that the platform supports the needs of the business and integrates seamlessly with other enterprise systems.
  • Lead the design, development, and optimization of enterprise-scale ServiceNow solutions primarily leveraging SOMT and OMT modules.
  • Collaborate closely with business and technical teams to implement scalable, integrated systems that streamline the full sales and service order cycle.
  • Establish a structured approach to supporting infrastructure change management in the NextGen platform using ITSM ServiceNow COM, SOMT & OMT.
  • Design, develop, and maintain custom solutions built on the ServiceNow SOMT and OMT modules.
  • Lead data migration activities using transform maps and Data Import Sets.
  • Architect and build integrations between ServiceNow and middleware platforms like Mulesoft, Encompass, and Connexus.
  • Develop and maintain server-side scripting such as Business Rules, Script Includes, Scheduled Jobs, and Workflow Scripts.
  • Lead and mentor development teams on SOMT, OMT, and ITSM.
  • Collaborate with architects and stakeholders for architectural reviews and governance.
  • Promote AI adoption to accelerate development, automate testing, and enhance workflows.
  • Bachelor's degree in computer science/engineering/information systems or similar technical area.
  • 5-7+ years of experience in IT service management, with at least 5 years of hands-on experience in ServiceNow development.
  • Proven experience in designing and implementing enterprise-level ServiceNow solutions, including OMT, ITSM, COM, TNI, and other ServiceNow modules.
  • Experience with integrating ServiceNow with other enterprise systems, such as ERP, CRM, and third-party tools.
  • 2+ years of MSO/Telecommunications experience with a good blend of functional and technical skills in enterprise OSS/BSS systems.
  • Preferred experience with AI solutions including AI powered code generation, review, analysis, and software development lifecycle.
  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Application Developer (CAD).
  • An array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality.
  • Support you physically, financially and emotionally through the big milestones and in your everyday life.
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