Sr. ServiceNow Developer

Leidos Holdings • Lorton, VA

77d • $104,650 - $189,175

About The Position

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. Seeking an experienced Senior ServiceNow Software Developer, to join an internal service center group under the Digital Modernization Sector and the Repeatable Offerings organization, who will support ServiceNow self-hosted/on-prem implementations and best practices for our Federal Government customers. Responsibilities also include ServiceNow SME support for proposals and opportunity growth under the Practice Area/Repeatable Offerings organization. This is a new position for a self-starter, someone with proven ServiceNow self-hosted experience who can lead a team to further support our customers and their expanding ServiceNow needs.

Requirements

• Bachelor's degree with a minimum 8 years of prior relevant experience or Master's degree with a minimum 6 years of prior relevant experience.
• U.S. Citizen.
• Active CompTIA Security+ certification or ability to obtain prior to your start date.
• Experience ensuring compliance with IT security policies, procedures, and classified environment protocols.
• A minimum of 6 years of hands-on experience developing on the ServiceNow platform.
• Proven experience managing and maintaining a self-hosted ServiceNow instance.
• Experience with Red Hat Enterprise Linux (RHEL), including system administration, security hardening, and patching.
• Expertise in MariaDB, including database administration, performance tuning, and backup/recovery strategies.
• Hands-on experience with Microsoft Azure is beneficial.
• Excellent customer service, communication, organizational and technical skills.
• Demonstrated experience with the ServiceNow ITOM Visibility package.
• A strong understanding of networking concepts, protocols, and the ability to diagnose connectivity and permission issues.

Nice To Haves

• Certifications such as ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) are a plus.
• A solid understanding of ITIL concepts and how they are applied within the ServiceNow platform.
• Previous experience in a similar managerial or technical role, including mentoring other developers and leading project teams.
• Deep knowledge of the Common Service Data Model (CSDM) and experience with maintaining a clean and accurate Configuration Management Database (CMDB).
• Familiarity with the ServiceNow ITAM modules, with a specific focus on Software Asset Management (SAM) and Hardware Asset Management (HAM).
• Experience with Air Force Life Cycle Management Center programs and/or DoD programs.
• Other relevant certifications (e.g., PMP, ITIL, ServiceNow, JIRA, CompTIA, Microsoft Azure, etc.).

Responsibilities

• This position is a 'hands-on-keyboard' position working as part of a team at a facility in Lorton, VA.
• Ability to work in office 100% unless otherwise noted by Leadership.
• Primarily support Monday - Friday, 8 hours per day, but also available to support mission critical deadlines in a 24x7x365 environment.
• In-depth knowledge of commonly-used IT concepts, best practices, and procedures within a DoD environment and ServiceNow.
• Support technical direction and oversight for the ServiceNow development team.
• Serve as the Sr. Developer for complex features and integrations.
• Provide technical guidance and support for ServiceNow IT Service Management (ITSM) and the IT Asset Management (ITAM) module.
• Configure and maintain Discovery to automatically find and classify infrastructure and Service Mapping.
• Support all technical aspects of a self-hosted ServiceNow instance.
• Proactively resolve routine problems and issues.
• Ability to address unplanned/unforeseen issues, including outside of business hours when critical.
• Work closely with cloud infrastructure and engineering teams to manage the self-hosted environment.
• Work with all stakeholders including the Enterprise Help Desk (EHD), Business Analysts, Project Managers, and other stakeholders.
• Provides input and assists in editing work documents when needed for the EHD Tier 1 team and Program end users.
• Develops business process maps using a standard methodology and toolset with ServiceNow.
• Receives a moderate level of guidance and direction, able to work independently and in a team setting.
• Requires expanded conceptual knowledge in own area of expertise while developing additional skill sets.
• Knowledge and experience with APIs, out of the box and customized, implementations with ServiceNow.
• Ability to represent the team, presenting and requirements elicitation skills in programmatic and customer meetings.
• Demonstrates experience building and maintaining constructive relationships among employees, customers, stakeholders, technical teams, other contractors, and Program Management Office (PMO).

Benefits

• Pay Range $104,650.00 - $189,175.00

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees