Sr Service Manager

My Melrose•Houston, TX

6d•Onsite

About The Position

The primary objective as a member of store management is to provide our customers with quality team service, clean and organized surroundings in accordance to the company standards and instructions; sharing the responsibility and accountability for sales performance, productivity of staff, loss prevention, merchandising, safety and operating functions of the store while in charge.

Requirements

Exercise good judgment and initiative to supervise and direct the activities of the store.
Ability to maintain a sense of urgency and systematically meet all deadlines imposed by the corporate office and store management while delivering quality team service.
Organize work to maintain a smooth work flow.
Ability to communicate effectively, coordinate staffing schedule to ensure team service, direct and train employees.
Cooperative and professional at all times; keep confidences, maintaining a good working relationship with co-workers and management, follow both written and verbal directives/assignments.
Learn and understand the accurate use of all equipment and policies and procedures.
Recognize urgent situations.
A minimum of 3 months of supervisory experience (as a key carrier, shift lead, team lead) in a similar retail environment or a minimum of 6 weeks of experience as sales/cashier at Melrose. In order to promote a sales/cashier or a shoe associate that has less than 45 days of employment with Melrose, they must have a minimum of 2 months of prior supervisory experience that can be verified.
Must be a minimum of 18 years old.
If still in high school must be a senior (Bronze & Silver Stores).
Must be out of high school (Gold & Platinum Stores).