Sr. Service Engineer Semiconductor

Yamaha Motor Corporation, USA•Cypress, CA

22d

About The Position

Yamaha has an excellent opportunity for a Sr. Service Engineer - Semiconductor to join our YMUS Robotics Division! This role serves as a senior technical expert for YMUS Robotics service activities within the Semi business, leading the resolution of complex customer issues and driving continuous improvement in equipment performance and service quality. The Sr. Service Engineer - Semi provides advanced application and process support, leads critical installs and development projects for semiconductor customers, and acts as a key liaison between customers, Sales, and Japan/factory engineering. The role also provides technical leadership to other engineers, standardizes best practices, and contributes to service strategy and capability building for the Semi segment. What you'll be doing: Lead complex remote and onsite technical support and escalations for Semi customers and distributors, especially for high-impact or repeated issues; analyze log files and multi-source data, determine root cause, coordinate with AYC (XRC)/factory engineering, and drive long-term corrective actions. Plan and lead onsite service projects (primarily in assigned region) including complex installations, retrofits, upgrades, vendor qualifications, and customer production ramp support for Semi applications, coordinate scope, schedule, and resources with customers and internal stakeholders. Drive preventive and corrective maintenance standards by defining best practices for Semi tools, optimizing service procedures, and guiding critical spare strategies; personally handle the most complex maintenance and recovery situations. Lead advanced application and process support at Semi customer sites (UPH, operating rate, molding quality, cycle time improvement), including recipe creation, trials, prototyping, and coordinating machine and software modifications with design/factory engineering. Act as key technical liaison to factory/Japan engineering and management to eliminate systemic Semi-related issues, shape product/service roadmaps, and manage development-type customer projects (NDA/CNDA handling, requirement definition, specification alignment). Provide technical leadership and mentoring to Service Engineers and distributors by coaching on troubleshooting approaches, reviewing complex cases, and helping prioritize and plan Semi-related field activities and projects. Partner with Sales and Business Development on strategic Semi opportunities by providing pre/post-sales technical input, customer visit support, and application feasibility evaluations; identify and communicate future business opportunities discovered during service activities. Support business travel and onsite logistics (domestic/international) related to complex Semi projects, buy-offs, demonstrations, and key customer reviews; complete required reporting and support export/import of critical service parts. Oversee technical readiness of Semi demo/training facilities by defining required configurations, leading complex setups, and ensuring equipment and materials support effective demonstrations and training content.

Requirements

Bachelor's degree in engineering or related technical field, or 12+ years of directly related service experience in lieu of a degree.
Minimum 8 years' experience servicing SMT, semiconductor, industrial automation, or comparable advanced equipment, including installation, commissioning, and complex field troubleshooting.
Demonstrated experience leading complex service projects or escalations and acting as a technical resource/mentor for other engineers.
Valid driver's license and ability to meet customer/site entry and travel requirements (including clean background, safety training, and any required certifications).
Experience working closely with Japan-based or other global engineering teams, including handling NDAs and customer development projects.
Experience supporting key semiconductor or high-volume manufacturing accounts where uptime, yield, and quality targets are critical to the business.
Prior experience in a Sr. Engineer or technical lead role with responsibility for coaching, mentoring, or informal team leadership.
Experience contributing to service standards, documentation, or service-related process improvements (e.g., playbooks, troubleshooting guides, checklists).
Strong expertise in robotics/automation and Semi-related equipment; advanced troubleshooting and root-cause analysis skills.
Strong organization and time-management skills to manage multiple projects, travel, and customer priorities; willing and able to travel, including occasional after-hours/holiday support.
Effective working style in a multi-cultural environment with Japan-based engineering and global customers/distributors.

Responsibilities

Lead complex remote and onsite technical support and escalations for Semi customers and distributors, especially for high-impact or repeated issues; analyze log files and multi-source data, determine root cause, coordinate with AYC (XRC)/factory engineering, and drive long-term corrective actions.
Plan and lead onsite service projects (primarily in assigned region) including complex installations, retrofits, upgrades, vendor qualifications, and customer production ramp support for Semi applications, coordinate scope, schedule, and resources with customers and internal stakeholders.
Drive preventive and corrective maintenance standards by defining best practices for Semi tools, optimizing service procedures, and guiding critical spare strategies; personally handle the most complex maintenance and recovery situations.
Lead advanced application and process support at Semi customer sites (UPH, operating rate, molding quality, cycle time improvement), including recipe creation, trials, prototyping, and coordinating machine and software modifications with design/factory engineering.
Act as key technical liaison to factory/Japan engineering and management to eliminate systemic Semi-related issues, shape product/service roadmaps, and manage development-type customer projects (NDA/CNDA handling, requirement definition, specification alignment).
Provide technical leadership and mentoring to Service Engineers and distributors by coaching on troubleshooting approaches, reviewing complex cases, and helping prioritize and plan Semi-related field activities and projects.
Partner with Sales and Business Development on strategic Semi opportunities by providing pre/post-sales technical input, customer visit support, and application feasibility evaluations; identify and communicate future business opportunities discovered during service activities.
Support business travel and onsite logistics (domestic/international) related to complex Semi projects, buy-offs, demonstrations, and key customer reviews; complete required reporting and support export/import of critical service parts.
Oversee technical readiness of Semi demo/training facilities by defining required configurations, leading complex setups, and ensuring equipment and materials support effective demonstrations and training content.