Sr Service Delivery Spec

Crown Castle Inc • Doral, FL

59d • $80,000 - $109,900 • Hybrid

About The Position

The main role of this position is screening, managing, and overseeing customer service orders from order acceptance to billing, aligned to the established standard process timeframes and workflows. The candidate hired for this position will be key and entrusted to ensure customer satisfaction is held to the highest standards measured by our cooperate values.

Requirements

• Five plus (5+) years in a customer facing position
• Foundational knowledge of Telecommunication services
• Strong attention to detail
• Ability to multi-task and prioritize complicated tasks
• Excellent customer service and communication skills both verbal and written
• Project/Time/Budget Management skills
• Accounting/Finance skills
• Resourceful, creative and results-oriented thinker
• Familiar with JD Edwards and/or Oracle ERP systems
• Microsoft Office (Excel, Word, Access, Power Point, etc.)

Nice To Haves

• Bachelor's Degree or equivalent work experience
• PMP certification preferred, but not required

Responsibilities

• Oversee the implementation of the full suite of Crown Castle Fiber Solutions products.
• Function as subject matter expert (SME).
• Mentor and train service delivery specialists to aid in their development.
• Coordinate the activities of internal operations and engineering groups to ensure proper planning and implementation of solutions.
• Communicate project status to internal and external stakeholders to achieve desired project results.
• Create and foster strong customer relationships.
• Advocate and escalate for the customer when appropriate.
• Maintain and update internal Crown Castle systems and tools to ensure project forecast accuracy and data integrity.
• Submit BRs (Budget Revisions) on a timely basis in accordance with Crown Castle's internal finance guidelines.
• Evaluate critical path milestones for projects to calculate, identify and manage aspects of the deployment, mitigate risk and maintain system accuracy.
• Ensure project documents are complete, current and stored appropriately.

Benefits

• Employees (and their families) are eligible for medical, dental, vision, and basic life insurance.
• Employees are able to enroll in our company's 401k plan.
• Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Telecommunications
• Number of Employees: 1,001-5,000 employees