Sr. Seller Success, Amazon Autos

Amazon•New York, NY

9d•$72,000 - $154,000•Onsite

About The Position

Amazon Autos is revolutionizing the vehicle discovery and shopping experience, connecting customers with their ideal vehicle. As a Sr. Seller Success Manager at Amazon Autos, you'll have the opportunity to unleash your entrepreneurial spirit and tackle complex challenges alongside industry-leading professionals. As a Sr. Seller Success Manager for Amazon Autos, you will be the primary point of contact for our valued dealer partners, serving as the bridge between Amazon and automotive retailers. In this role, you'll be responsible for fostering strong relationships with your portfolio of dealers. You'll work closely with dealers to support the onboarding of net-new dealers to our platform, resolve issues, ideate scalable solutions, and build client-relationships. Ability to manage multiple workflows in a fast-paced environment and active participation in continuous improvement initiatives are essential. Above all, you must demonstrate a high level of ownership and the ability to thrive in ambiguity. This role offers a unique opportunity to shape the future of automotive e-commerce at Amazon. You'll collaborate with cross-functional teams to implement new features, address challenges, and continuously improve our processes. As an advocate for both dealers and customers, you'll play a crucial part in enhancing the car-buying experience on Amazon. Your insights and feedback will be instrumental in refining our products and services, making you an integral part of our mission to revolutionize how people shop for vehicles online. If you're ready to take on a challenging, yet rewarding role in a start-up-like environment, we encourage you to apply for this Sr. Seller Success Manager position on the Amazon Autos team.

Requirements

Experience with analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint
Bachelor's degree or equivalent
5+ years of sales or account management experience
Experience prioritizing and managing multiple responsibilities
Experience analyzing data quantitatively and using customer research, data and metrics to back up assumptions, identifying opportunities, and assessing the efficacy of marketing programs
20-25% travel required

Nice To Haves

Experience managing cross-functional projects and initiatives
Automotive industry knowledge or dealership experience
Proven track record in successfully launching and positioning new products in the market
Excellent communication skills, with the ability to articulate complex ideas clearly in both written and verbal formats

Responsibilities

Strategic Growth: Partner with dealers to drive sustainable business growth on Amazon through data-driven insights and marketplace expertise. Create and present compelling solutions that meet and exceed customer goals. Educate Dealers on growth opportunities through tools, policies, products and programs.
Operational Support: Drive the end-to-end onboarding process for new dealerships joining Amazon's platform. Provide tactical support with operational tasks to help the dealers onboard and effectively manage their accounts. Identify and address issues, focusing on root causes rather than symptoms.
Field Support & Engagement: Build and maintain strong dealer relationships through regular on-site visits and store walks. Monitor account health and identify opportunities through direct engagement. Provide in-person consultation to ensure dealer success and strengthen partnerships.
Process Improvement: Identify, develop, and implement scalable solutions that benefit a broad customer base. This includes streamlining tools and processes, simplifying standard operating procedures (SOPs), and collaborating with external teams to align programs for maximum efficiency.