Sr Scientific Support Specialist

Thermo Fisher Scientific • South San Francisco, CA

1d • $24 - $32 • Onsite

About The Position

This position is passionate about service delivery excellence within Unity Lab Services! Specific activities relative to the job function could include: order entry, order management, operating customer procurement systems, shipping/receiving, media/reagent preparation and cell culture support operations.

Requirements

• HS Diploma required.
• Must possess a minimum of an Associate’s degree in related field. A Bachelor’s degree is preferred.
• Proven verbal, written and presentation skills.
• 2-3 years of dynamic proven experience preferred.
• Displays a high level of confidentiality for both customer and Thermo Fisher Scientific.
• Must maintain Thermo Fisher Scientifics’ Four-I Values.
• Experience in a GXP laboratory setting or services preferred.
• Proven excellence in customer service skills.
• Detail oriented, problem solver, promotes team environment.
• Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint).
• Ability to establish and foster positive customer relationships.
• Strong interpersonal skills and proactive approach in all duties.
• Demonstrate expertise in the ability to identify inefficiencies in any process and make recommendations for improvement.
• Ability to instantly adapt to a flexible and changing schedule.
• Ability to self-manage and operate independently.
• Demonstrate a sense of urgency in completing work assignments.
• Good time management and organizational skills.

Responsibilities

• Receive, process, assess quality of, accession and prepare human study and animal study specimens not limited to tissues, plasmas, serums, whole blood, PBMCs for distribution to clients and external analytical laboratories
• Takes inventory of specimens, records specimen discrepancies, exhausts specimen in accordance with biohazard regulations
• Uses RTLIMS system as database of specimens and to ensure chain of custody of specimens
• Maintains high density archive room of FFPE tissues and tissue slides
• Works closely with histology technicians, pathology department, human tissue sciences department, study managers and project coordinators daily
• Liaises with the media sciences department and shipping/receiving department to prepare, facilitate and track shipments of tissue cell culture media to external vendors, while preparing proper documents for shipping domestically and internationally
• Perform equipment verifications and maintain calibrations following customer and manufacturers protocols.
• Promote a safe work environment through various safety initiatives within functional area.
• Participate in individual or group projects that can include, cost savings analysis, learning groups, writing job training methods, and leading team meetings.
• Serve as the first point of contact for any Specimen matters or concerns, including Specimen quality, Service Level Agreements, and staff interactions.
• Maintain safety awareness, by maintaining and authoring Work Instructions, assisting with Job Hazard Assessments, and performing PPE assessments.
• Provide technical expertise and training to a diverse cross-functional team.
• Follow well defined procedures as outlined by Best Practices, SOP’s & work instructions.
• Take direction from Site Supervisor/Sr. Manager regarding daily duties.
• Independently makes decisions and uses available resources to meet customer requirements.
• Analyzes/maintains/reconciles various customer and Thermo Fisher reports to ensure customer and Thermo Fisher requirements are met.
• Shows strengths in assembling, communicating and explaining job or site-specific performance metrics to Direct Manager.
• Insight Monitoring Communicates any customer issues or potential problems
• Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team.
• Listens to customer concerns, constructively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times.
• Adopts Practical Process Improvement (PPI) methodologies
• Access & take advantage of Thermo Fisher Scientifics’ Intranet and SharePoint document management system.
• Attend required training sessions.
• Participate in projects and carries out duties as assigned.

Benefits

• We offer comprehensive healthcare, paid Holidays, tuition reimbursement, and a range of employee benefits.
• Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects.
• We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree