Sr Scheduling Coordinator Home Health

UPMC•Altoona, PA

2d•Onsite

About The Position

The Home Health Scheduling Coordinator is an on-site position. This position will be coordinating the clerical and scheduling functions for the multidisciplinary team under the direction of the Clinical Manager. To be considered for this position it's preferred to have healthcare and scheduling experience. Monday-Friday 7:30 am- 4:00 pm, weekend rotations. Full-time benefit options available!

Requirements

High school diploma or GED required.
Minimum of 3 years home health experience required.
Competency with PC preferred.
Knowledge of medical terminology preferred.
Act 34

Nice To Haves

healthcare and scheduling experience
Competency with PC
Knowledge of medical terminology

Responsibilities

Conducts training for scheduling coordinators to ensure standardized operations.
Provides guidance to the team of Scheduling Coordinators to ensure clinicians are assigned and scheduled in the most efficient geography, maximizing continuity of care and optimizing capacity.
Oversees daily and weekly staffing within the scheduling coordinator team to ensure appropriate support and coverage, including weekend rotations, as needed.
Update patient information, print patient information and reports as required and/or directed.
Accept patients, family and staff telephone calls and facilitate communication between team members.
Process, reconcile and distribute patient information as needed
Coordinates scheduling of homecare health patient visits based on patient needs, productivity expectations and staffing, with assistance of Clinical Manager as needed.
Coordinates with Clinical Manager and Intake to schedule all patient admissions, and initial visits for internal multidisciplinary referrals
Performs scripted Welcome Calls and Outreach Calls to all new patients
Responsible for maintaining the team master schedule and visit verification
Performs visit verification activities daily. Verifies visits provided to visits ordered, scheduled, documented, and notifies Clinical Manager of discrepancies
Calls all new patients for an Admission visit or Resumption of Care visit
Completes payroll duties as assigned
Perform duties and job responsibilities in a fashion which coincides with the service management philosophy of UPMC toward patients, visitors, staff, peers, physicians, and other departments within the organization.
Identify, develop, and participate in process improvement opportunities within the home health agency that will enhance the quality of the services provided.
Focus on customer service and continually strive to perform the duties of their job in a manner that results in optimal patient satisfaction.
Attend compliance training and adhere to the organization standards of conduct, policies and procedures.