Sr. Salesforce Project Manager

Neocol • Chicago, IL

9d • Remote

About The Position

Sr. Salesforce Project Manager Passion Driven. Purpose Guided. Our People Make the Difference. Why Neocol? Neocol helps the world’s most innovative subscription companies solve their most pressing initiatives to ignite outpaced subscription performance. As the largest pure-play Salesforce Summit Partner specifically dedicated to the subscription economy, Neocol has created repeatable playbooks and assets that empower transformation at the highest level. Day in the Life of a Sr. Salesforce Project Manager As a Sr. Project Manager, you are the face of Neocol and main point of contact for the clients. You will establish a comprehensive understanding of client expectations and business processes and then architect and manage a plan to meet those goals. This position may involve travel.

Requirements

• 7+ years of Project Management experience delivering Salesforce projects in a consultant capacity
• Strong understanding of B2B and B2C customer lifecycles inclusive of contract, quote, order and billing, data migrations, and integrations,
• Familiarity with technical solutions utilizing both waterfall and agile methodologies
• Comfortable with maintaining high utilization in multiple fast paced projects
• Strong written, verbal and presentation communication skills

Nice To Haves

• PM Tool Experience: Salesforce and reporting capabilities, JIRA, Smartsheet, Slack, Google Workspace
• Scrum Master and/or PMP certifications
• Ability to see situations from all aspects and articulate solutions clearly for the best path forward.

Responsibilities

• Coordinate with Client PM to own scope, schedule, budget and manage client communications and with Neocol team resources accordingly
• Own the overall delivery of engagements and ensure all team members are accountable for their individual roles and deliverables.
• Proactively identify, manage through, and escalate project risks and issues to internal and external executive team members, as needed.
• Identify and address project scope issues and manage the customer through the process of issue resolution, change order, or other processes.
• Provide feedback, leadership, and direction to individual team members within each engagement.
• Work with fellow Neocol Project Managers and delivery teams to share resources across projects and maintain forecasts
• Serve as the main point of contact for client stakeholders throughout the project lifecycle.
• Plans, organizes, and coordinates discovery sessions and requirements gathering workshops ensuring the right participants are ’in the room’.
• Build and maintain strong client relationships, exceeding expectations and ensuring satisfaction.
• Manage stakeholder expectations and communicate project status, risks, and issues effectively.
• Support clients through change management and user adoption initiatives.
• Serve as a contributing member of the Customer Success practice and mentor other Project Managers across Neocol.
• Contribute to the development of engagement and project standards, best practices, templates, and other artifacts to establish Neocol’s reputation and performance in customer success.
• Support and contribute to company and practice “all hands”, training, and other events and sessions to further the development of our sales and delivery practitioners at Neocol.

Benefits

• Fully remote workforce ensures that you have the tools you need to successfully perform your job and create a proper balance of work and personal life
• Employer match 401(k) plan
• Medical, vision & dental benefit offerings
• Adoption Assistance Program
• Flexible PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed