Sr. Sales Engineer

Dialpad • San Ramon, CA

4d

About The Position

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.

At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
As a Sr. Sales Engineer, you’ll own running demos and proof of concepts, including the gathering of success criteria, system configuration, admin training, user training, and troubleshooting. You’ll work closely with Account Executives to identify key customer requirements and present Dialpad solutions that meet those requirements. You’ll possess an in-depth knowledge of Dialpad’s products and services, relating this knowledge in a way that is understandable to non-technical customers.
This position reports to our Sr. Manager of Sales Engineering, with preferred working hours dependent on the location of the Enterprise Sales team that will be supported.
Dialpad’s Sales Engineers will contribute to our Enterprise Sales team by building technical relationships with prospects, delivering compelling product demonstrations, and running high-touch proof of concepts. In this role, our Sales Engineer will help businesses solve complex communications problems felt by everyone around the world.
Dialpad’s Sales Engineering team plays an essential role in providing pre-sales technical support for all Dialpad products and services. This team aligns closely with Sales, Product, Engineering, Customer Success, and Support, as well as all levels of management on customer accounts.

Requirements

• A technical curiosity and an excitement about delivering a technology solution that delights our customers and solves real business problems.
• Demonstrated experience and expertise in UCaaS, CCaaS, and AI technologies (5-8 years preferred).
• Enterprise-level Sales Engineering experience with a SaaS, UCaaS, or CCaaS company.
• In-person demo experience and comfort with public speaking engagements.
• Experience working with C-level and Executive-level prospects and customers.
• Dabbles in scripting languages such as JavaScript and Python.

Responsibilities

• Own product demonstrations and deliver high-touch proof of concepts.
• Learn the many technical tools the Sales Engineering team uses to test network environments.
• Complete a Sales Engineering Demo Certification.
• Partner with the Enterprise Sales team throughout the entire sales process.
• Provide technical closure in sales opportunities.

Benefits

• We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed