Sr. Sales Coordinator

Aston Carter•Seattle, WA

5d•$28 - $29•Hybrid

About The Position

This hybrid role operates Tuesday through Thursday, 7:30 a.m.–3:30 p.m. and supports key account management, customer service, and sales enablement activities within a fast‑paced environment. The position is responsible for maintaining accurate account information, venue details, and program records within the customer management system, ensuring consistency and attention to detail. You will respond to customer inquiries related to SKU rationalizations, pricing updates, asset transfers, and ownership changes, providing clear communication and timely resolutions. You will manage a wide range of account requests, including account setup and maintenance, equipment service coordination, accounting disputes, product tracking, and delivery claims. This role requires gathering information from internal and external partners to identify issues, propose solutions, and resolve challenges that may impact customer relationships or the timely delivery of products and services. Collaboration with field leadership and CAMs is essential, including participation in business planning to establish goals, assess customer support needs, and identify opportunities to achieve sales targets. You will conduct proactive outreach calls, develop a personal sales strategy, and identify opportunities within the existing customer portfolio to support profitable growth. The role also involves building and maintaining strong customer relationships within an assigned territory or market segment, generating new product sales, and ensuring KPIs and sales goals are met. You will prepare and submit weekly, monthly, and annual activity and performance reports to support tracking, benchmarking, and goal attainment. Additional responsibilities include managing beverage business leads, qualifying opportunities, and supporting new business activation. You will also manage CRM opportunities through closure and participate in division sales team calls, as well as occasional regional visits or business travel. Acting as a liaison between field teams, office staff, and support departments, you will ensure smooth communication regarding policy changes, inventory updates, and system or service interruptions.

Requirements

Sales support
Inside sales
Administrative support
Microsoft Office and Outlook
KPI tracking
Customer service
Data entry
Microsoft Excel
2+ years of experience in account management or customer service
Strong attention to detail
Excellent organizational skills

Nice To Haves

Experience in the coffee, beverage, or foodservice industry preferred
Ability to think quickly and adapt in real time

Responsibilities

Maintaining accurate account information, venue details, and program records within the customer management system
Responding to customer inquiries related to SKU rationalizations, pricing updates, asset transfers, and ownership changes
Managing account requests, including account setup and maintenance, equipment service coordination, accounting disputes, product tracking, and delivery claims
Gathering information from internal and external partners to identify issues, propose solutions, and resolve challenges
Collaborating with field leadership and CAMs, including participation in business planning
Conducting proactive outreach calls, developing a personal sales strategy, and identifying opportunities within the existing customer portfolio
Building and maintaining strong customer relationships within an assigned territory or market segment
Generating new product sales
Preparing and submitting weekly, monthly, and annual activity and performance reports
Managing beverage business leads, qualifying opportunities, and supporting new business activation
Managing CRM opportunities through closure
Participating in division sales team calls, as well as occasional regional visits or business travel
Acting as a liaison between field teams, office staff, and support departments