Sr. Room Service / Stewarding Manager

IHMS LLC.•New York, NY

15d•Onsite

About The Position

We are seeking a seeking a highly motivated and experienced individual to join our elite team as Room Service & Stewarding, BOH Manager. This position is responsible for overseeing the efficient and smooth operation of our room service department and stewarding team. Ideal candidates will have a background in hospitality, strong leadership skills, and a passion for delivering exceptional quest experiences.

Requirements

Candidate must have a minimum of 4 years management experience in Food & Beverage and/or a luxury restaurant.
Candidate must have prior experience managing 40+ team members.
Previous experience in a union environment is preferred.
This position requires exceptional verbal and written communication abilities.
Full knowledge of Food, Wine, Inventory Management, and Food & Beverage cost maintenance is a must.
This position calls for the ability to work flexible hours, including AM/PM/Late night/Weekends.
Must have supervisory experience in a high-volume hotel, with both Restaurant and Banquet facilities
Strong leadership, communication, organizational and computer skills required
College degree preferred
Must be able to stand and walk for extended periods of time
Must be able to reach, bend, stoop, and kneel
Must be able to exert force to push carts, move furniture, and lift heavy objects
Must be able to operate cleaning equipment such as vacuum cleaners and floor scrubbers
Must be able to lift and carry up to 50 pounds
Must be able to handle multiple tasks at once and prioritize workload effectively
Must have good vision and hearing to communicate with guests and staff effectively
Must have a good sense of smell to detect any odors or cleanliness issues in the hotel
Must be able to taste food and beverages to ensure quality and presentation meets standards.

Nice To Haves

Previous experience in a union environment is preferred.
College degree preferred

Responsibilities

Manage, coordinate, supervise and direct the daily operations of the Room Service Department and Stewarding Team.
Ensure the highest level of service is provided to guests, maintaining the hotel's standards of excellence.
Monitor effectiveness of workflow & sequence of service during service periods and provide hands-on support as and when required.
Control and maintain revenue and payroll budgets & expenses with cost minded organizational skills; manage food, labor, and other controllable expenses and work to meet profit objectives.
Ensure food safety procedures and guest relation policies and procedures are being executed.
Provide constant coaching and counseling to employees to ensure their capability to meet the needs of the guests and the organization.
Clever scheduling of employees as per operational needs ensuring strict overtime handling and accuracy in payroll execution inclusive of cleaning schedules for all BOH & event spaces
Responsible for ensuring the availability of resources such as labor, equipment, and products.
Responsible for all front of the house service, to include daily operations, interdepartmental communication, and training of staff.
Attending all F&B meetings inclusive of BEO (Banquet Event Order) meetings; administrative tasks and reporting
Confer with department heads concerning banquet arrangements for food service, equipment, and extra employees.
Promote a positive and respectful work environment.
Maintaining a high standard of sanitation throughout the Stewarding areas; execute and supervise the cleaning of the BOH during and after functions
Maintaining all equipment to a high standard, i.e.: dishwashers, burnishes, etc., and reporting any maintenance defects
Coordinate work of employees engaged in activities such as dishwashing, silver cleaning, and storage and distribution of food items and supplies