American Girl Sr. Retail Operations Coordinator (Full-Time/ Benefitted)

Mattel Inc.•Orlando, FL

59d

About The Position

CREATIVITY IS OUR SUPERPOWER. It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard-when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers. The Team: The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers. The Opportunity: The position is for a Sr Retail Operations Coordinator in American Girl Corporate Retail, reporting to the Director of Retail Operations. It is an hourly position with proficiencies in Windows, Excel, PowerPoint, and Word, strong communication skills, professionalism, confidentiality, and the ability to manage multiple projects independently. Financial and budgeting acumen is key to success in this role. As well as clear communication, problem-solving, time management, the ability to work independently, strong interpersonal skills to build relationships across teams and vendors, and excellent organizational skills to support financial execution and cross-functional collaboration.

Requirements

Proficiency with Microsoft applications
Excellent communication skills, including strong interpersonal and telephone skills
High level of professionalism, time management skills in managing projects with varying deadlines, problem solving and overall organizational skills
Ability to maintain confidentiality of sensitive matters and information
Ability to work independently, take initiative, demonstrate a sense of urgency, and juggle several projects/responsibilities at the same time
Strong financial acumen to manage projects and budgets

Responsibilities

Organize and create yearly POs for all retail locations, validating account strings to appropriate cost centers
Communicating with vendors about POs and company terms
Manage vendors directly coordinating invoices, payments, account set ups and schedules on an as needed basis
Responsible to resolve invoice issues/conflicts
Serve as a Coupa superuser, training new staff members and responding to questions
Complete and review monthly reporting, verify missing invoices, and submit any necessary accruals
Completes capital request forms for retail and validates in service date to determine when we should start depreciating the assets. Managing all POs and paperwork aligned to each project.
Direct POC for vendors status questions regarding POs and payment status
Coordinate with store leadership sharing operational policies, updates and procedural changes.
Resolve escalated situations and ensure high level root causes are addressed
Support compliance with company policies, health and safety standards, and legal regulations.
Maintain all permits and licenses for the Retail division, working closely with stores, tax teams, legal and financial teams
MWs as needed to support stores and ordering other supplies as needed within Operations and experiences
Move the Operations department forward through communication of the vision and standards by executing the following tasks: Updating/Creating Best Practices, scheduling meetings, managing agendas/notes, completing trainings, updating Teams and performing any Mattel environmental requests