American Girl Sr. Retail Operations Coordinator (Full-Time/ Benefitted)

Mattel•Orlando, FL

About The Position

The Opportunity: The position is for a Sr Retail Operations Coordinator in American Girl Corporate Retail, reporting to the Director of Retail Operations. It is an hourly position with proficiencies in Windows, Excel, PowerPoint, and Word, strong communication skills, professionalism, confidentiality, and the ability to manage multiple projects independently. Financial and budgeting acumen is key to success in this role. As well as clear communication, problem-solving, time management, the ability to work independently, strong interpersonal skills to build relationships across teams and vendors, and excellent organizational skills to support financial execution and cross-functional collaboration.

Requirements

Proficiency with Microsoft applications
Excellent communication skills, including strong interpersonal and telephone skills
High level of professionalism, time management skills in managing projects with varying deadlines, problem solving and overall organizational skills
Ability to maintain confidentiality of sensitive matters and information
Ability to work independently, take initiative, demonstrate a sense of urgency, and juggle several projects/responsibilities at the same time
Strong financial acumen to manage projects and budgets

Responsibilities

Organize and create yearly POs for all retail locations, validating account strings to appropriate cost centers
Communicating with vendors about POs and company terms
Manage vendors directly coordinating invoices, payments, account set ups and schedules on an as needed basis
Responsible to resolve invoice issues/conflicts
Serve as a Coupa superuser, training new staff members and responding to questions
Complete and review monthly reporting, verify missing invoices, and submit any necessary accruals
Completes capital request forms for retail and validates in service date to determine when we should start depreciating the assets. Managing all POs and paperwork aligned to each project. Direct POC for vendors status questions regarding POs and payment status
Coordinate with store leadership sharing operational policies, updates and procedural changes.
Resolve escalated situations and ensure high level root causes are addressed
Support compliance with company policies, health and safety standards, and legal regulations.
Maintain all permits and licenses for the Retail division, working closely with stores, tax teams, legal and financial teams MWs as needed to support stores and ordering other supplies as needed within Operations and experiences
Move the Operations department forward through communication of the vision and standards by executing the following tasks: Updating/Creating Best Practices, scheduling meetings, managing agendas/notes, completing trainings, updating Teams and performing any Mattel environmental requests