Sr. Representative, Customer Service

CFS Brands LLC • Oklahoma City, OK

6h • Onsite

About The Position

In this role, you’ll have the opportunity to: Provide top-notch service to customers through phone, email, and chat Solve customer issues, handle orders, and answer product questions Build strong relationships with customers and work closely with our Sales team Be a supportive team player, helping others to reach our goals together Share ideas to improve how we serve our customers and make procedures run smoother   What we’re looking for: A "people-first" attitude, always focused on helping customers Flexibility to handle multiple tasks and a willingness to adapt when things change Resourcefulness to find solutions problems as they rise A positive, can-do attitude that keeps you moving forward and stay focused   Whether you enjoy problem-solving, helping others, or building strong customer relationships, join our team to gain impactful and hands-on experience.   Customer Service Representative Key Responsibilities:   Multi-tasking. Manage multiple tasks and priorities simultaneously in a fast-paced environment with heavy phone volume. Customer Support. Respond to customer inquiries via phone, email, and chat platform in a timely and professional manner. Issue Resolution. Resolve order issues, back orders, product information requests and other customer concerns Relationship Building. Develop and maintain relationships with customers and sales team with a customer-centric service attitude and results focused mindset Team Collaboration. Perform as a team player, supporting and assisting fellow colleagues to ensure the team meets its goals Process Improvement. Contribute to continuous improvement initiatives and recommend better strategies to enhance customer service processes  Adaptability. Demonstrate the ability to adapt to changing circumstances Onsite Requirement. Monday-Friday onsite presence in our office located in Lodi, NJ.

Requirements

• A "people-first" attitude, always focused on helping customers
• Flexibility to handle multiple tasks and a willingness to adapt when things change
• Resourcefulness to find solutions problems as they rise
• A positive, can-do attitude that keeps you moving forward and stay focused
• Associates degree with minimum of 2 years of experience strongly preferred
• Experience working in wholesale industry
• Expert level of organization and multi-tasking, with the ability to continually re-prioritize throughout the course of the day
• Strong problem-solving abilities with attention to detail and accuracy
• Proficient in using customer service software and Microsoft Office Suite
• Positive and pleasant attitude to support working with our customers, department staff, sales personnel and other cross-functional teams
• A strong sense of responsibility to follow through to fully complete tasks and go beyond to satisfy our customers
• A team player willing to collaborate with the team to ensure all department needs have been met

Responsibilities

• Manage multiple tasks and priorities simultaneously in a fast-paced environment with heavy phone volume.
• Respond to customer inquiries via phone, email, and chat platform in a timely and professional manner.
• Resolve order issues, back orders, product information requests and other customer concerns
• Develop and maintain relationships with customers and sales team with a customer-centric service attitude and results focused mindset
• Perform as a team player, supporting and assisting fellow colleagues to ensure the team meets its goals
• Contribute to continuous improvement initiatives and recommend better strategies to enhance customer service processes
• Demonstrate the ability to adapt to changing circumstances
• Monday-Friday onsite presence in our office located in Lodi, NJ.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees