Sr. Customer Service Representative

Avery Dennison • Town of Salina, NY

8h • $23 - $31

About The Position

As a Senior Customer Service Representative, you'll take ownership of customer inquiries, expertly resolving complex issues and de-escalating situations to ensure a seamless experience. Your responsibilities include processing orders, managing returns, and collaborating with sales and credit departments to exceed customer expectations.

Requirements

• High School Diploma or equivalent required.
• 8+ years Customer Service or related experience preferred.
• Excellent written, verbal and telephone communication skills.
• Strong data entry and organizational skills. Detailed oriented and good follow-up skills
• Able to effectively manage multiple priorities and issues.
• Excellent leadership and and strong project management skills
• ERP experience required
• Demonstrated progression of responsibilities

Nice To Haves

• Experience in fast pace, high volume apparel or manufacturing environment preferred

Responsibilities

• Liason between sales, operations, and B2B customer
• Accurately and quickly process clients orders
• Answer customer questions in regards to products, order time frames, delivery timeframes
• Process order changes when it is possible according to order procedures.
• Process and provide status on RMA-Return Material Authorization
• Provides timely and accurate information to incoming customer order status and product knowledge requests
• Sets up new customer accounts
• Resolves complex customer issues and skillfully de-escalates situations before they require management intervention
• Provides timely feedback to the company regarding customer's concerns
• Partners with sales team to meet and exceed customer service expectations
• Performs data entry tasks to maintain customer information database
• Notify management team for Rush orders to provide customer timely realistic resolution to their needs
• Notifies the management team for any information needed to complete job functions, IE. Pricing information not present in company system
• Completes assigned work from supervisor, Quotes , Orders, etc

Benefits

• Health & wellness benefits starting on day 1 of employment
• Paid parental leave
• 401K eligibility
• Tuition reimbursement
• Employee Assistance Program eligibility / Health Advocate
• Paid vacation and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees