Sr. Reliability Product Manager-Tech, Infrastructure Reliability & Quality

Amazon • Herndon, VA

1d

About The Position

AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.

As an Reliability Product Manager - Tech, you will create and drive the
development and implementation of predictive maintenance solutions for
electrical and mechanical data center infrastructure equipment from concept to
at-scale global implementation. This role will focus on leveraging data and
analytics to optimize data center maintenance and prevent downtime.

About the team
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted
cloud platform. We pioneered cloud computing and never stopped innovating —
that’s why customers from the most successful startups to Global 500 companies
trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred
qualifications and skills listed in the job description, we encourage candidates
to apply. If your career is just starting, hasn’t followed a traditional path,
or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the
expense of sacrifices at home, which is why we strive for flexibility as part of
our working culture.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led
affinity groups foster a culture of inclusion that empower us to be proud of our
differences. Ongoing events and learning experiences, including our
Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity)
conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s
Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and
other career-advancing resources here to help you develop into a better-rounded
professional.

Requirements

• 5+ years of end to end product delivery experience
• 5+ years of technical product or program management experience
• Bachelor's degree in Engineering, product marketing, or business development
• 5+ years relevant work experience in or working with mission critical facilities

Nice To Haves

• 7+ years in product, program, and/or technical leadership for large scale strategic initiatives in the data center infrastructure domain
• Masters degree in Engineering, product marketing, or business development.
• Experience writing documents on business requirements for new products, product development proposals, process improvement initiatives and/or product roadmaps

Responsibilities

• Engage with internal and external Amazon customers and support teams to gain insights and capture critical maintenance needs for data centers
• Utilize those insights to identify specific product requirements, create a product vision, and own the product development roadmap for predictive maintenance solutions across our data center portfolio
• Coordinate between multiple teams to develop compelling business cases to substantiate business value, define product prioritization, and outline budget and resources required to implement product roadmaps
• Drive continuous advancements and improvements within our data center maintenance, and communicate technical direction to Management
• Own and drive the complete product lifecycle from idea conception through implementation and wide scale deployment to eventual deprecation
• Analyze product performance metrics and customer feedback to drive continuous improvement
• Work independently in a high-pressure environment with all levels of leadership and exercise sound judgment where clear guidelines may not exist

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level