Sr Analyst/Tech Infrastructure

Southwest Gas Corporation•Enterprise, NV

About The Position

The Senior Analyst/Technology Infrastructure is responsible for performing and leading efforts in planning, configuring, testing, and supporting technical infrastructure components (hardware, software, network) utilizing I/S practices, methods and tools within the Technical Services department of the Information Services (I/S) area. This position may provide task direction for others on assigned projects of any complexity and scope.

Requirements

This position requires five to seven years of relevant work experience.
The primary requirements for this position are technical skills and experience with Microsoft Windows server and desktop operating system technologies.
Incumbents performing activities requiring government, regulatory or vendor certification must keep those certifications current.

Nice To Haves

A bachelor’s degree from an accredited university or progress towards is preferred.
Industry recognized certification(s) relevant to responsibilities are preferred.
Previous experience with Microsoft Exchange, SharePoint and System Center technologies are preferred.

Responsibilities

Administer endpoint management platform, establishing and maintaining policies, standards and application packages on Intune, and SCCM.
Serve as a subject matter expert for Microsoft 365 services and administration portals, including Exchange Online, Teams, SharePoint Online, and related workloads.
Manage identity, access, and device security using Microsoft Entra ID (formerly Azure AD), Microsoft Intune, and Microsoft Defender for Office 365.
Support and maintain hybrid environments, integrating on-premises Active Directory and Exchange with Microsoft 365 cloud services.
Implement and manage Microsoft 365 security, compliance, and governance controls, including data loss prevention (DLP), information protection, and regulatory compliance policies
Lead and perform work with Application Services, project managers, and support group personnel and/or business areas to determine technical requirements (including performance and capacity) for topics assigned (hardware, databases, end user devices, security, backup, retention and recovery, application integration, network, other), analyze alternatives using Company methodology (cost/benefit, risk, etc.) and determine implementation schedule targets
Confirm use of existing infrastructure to meet requirements, or work with Technical Architecture Services to identify needs for new types of infrastructure or services and identify infrastructure and services to be retired or discontinued
Determine impact of requirements on technology recovery infrastructure and receive confirmation from Control Operations and Planning Support
Lead and perform research and evaluation of product and service alternatives for topics assigned (including I/S tools) using appropriate methodology and document recommendations, including vendor business and cost analysis, as appropriate
Prepare or review technology component specifications and assure cost-effectiveness and compatibility with I/S architectures and practices for security and technology recovery
Lead and perform efforts in configuration, testing, implementation and production turnover of technical infrastructure products and tools as assigned (hardware platforms, operating systems, virtualization, data management, network, databases, security, other)
Review or maintain I/S records, including asset, configuration and vendor or government licensing records
Coordinate with project managers and other departments to provide infrastructure product training for end users and support groups
Develop standards and department procedures
Provide input/oversight in the department’s activities/responsibilities including planning, scheduling, staffing, monitoring, traveling and reporting
Lead efforts in management of life cycle support (installation, maintenance, relocation, decommissioning and disposal) of assigned infrastructure
Develop or maintain capacity plans for assigned infrastructure components (processors, storage, network, other)
Provide input to Service Level Objectives
Provide approval for production implementations for areas of responsibility
Lead or perform problem diagnosis and resolution on a timely basis and participate in "postmortem" reviews, as assigned
Lead or participate in the analysis, prioritization and development of change requests, upgrades and patches, and maintenance actions, assuring appropriate coordination, communication, approval, and post-implementation verification
Provide on-call support when assigned
Participate in technology recovery and departmental emergency management planning, rehearsals and execution as assigned
Communicate with and participate effectively in project teams, work groups, support groups, business areas, and with suppliers, as appropriate taking lead roles, keeping department and project team personnel informed on progress and problems
Plan team and individual work to achieve expected scope, schedule and deliverables
Review documentation prepared by others and monitor timely completion, as assigned
Develop, maintain and ensure effective use of I/S strategic plans policies, practices, methodology, standards and tools
Design, conduct and participate in training for I/S personnel
Be a source of knowledge and expertise in one or more functional and/or technical topics and prepare briefings and research reports as appropriate
Gain appropriate knowledge of the business processes and organization in the areas being supported
Participate in negotiating and renewing product and service contracts, and monitor performance against contract terms and maintain relationships with assigned suppliers
Perform related duties and responsibilities as assigned
Regular and predictable attendance is a condition of employment and is an essential function of the job