Sr. Registration Coordinator, Incentives - Remote

Meetings & Incentives Worldwide, Inc.

23h • Remote

About The Position

The Sr. Coordinator, Attendee Experience will work closely with the Event
Experience Manager to understand the program goals and objectives and lead
registration to all assigned programs.  The Sr. Coordinator focuses on attendee
management, reporting and client needs outlined by the Event Experience Manager
and can work independently. The Sr. Coordinator works effectively and
efficiently with the internal support teams and external clients and complies
with the corporate and/or pharmaceutical guidelines.

Requirements

• College degree or equivalent experience
• Minimum 3+ years of experience in the meetings industry
• Knowledge of virtual and hybrid event options
• Proven excellent oral and written communication skills in both internal and client-facing environments
• Demonstrated track record of successfully managing multiple projects simultaneously
• Experience with database management programs (Cvent preferred)
• Extensive knowledge of Cvent: room shares, event payments and discount codes, Cvent OnArrival, sessions, Event in a Box
• Proficient in Microsoft Office systems (Outlook, Excel, OneNote, Word and Power Point)
• Including mail merges, agenda creation, tables, etc. in Word
• Including advanced knowledge of excel (Concatenate, Vlookup, SumProducts, Conditional Formatting, CountIF, etc.)

Responsibilities

• Follow and build client SOPs as required
• Qualify attendee information
• Manage hotel accommodations and changes
• Maintain meeting database with continual updates/changes
• Provide reportable information for your meetings in a timely manner  
• Meet deadline expectations
• Manage all attendee communication. Examples include event invitations, reminders, travel letters, communication emails, and surveys
• Provide quality control processes. Examples include Ground Manifest vs. A/D Manifest, Hotel Rooming List vs. M&IW Rooming List, M&IW Rooming List vs. A/D Manifest, HCP reporting clean up 
• Provide onsite preparation assistance. These services would include, but are not limited to badge layout/production, onsite sign in sheets, onsite reports, registration packet preparation/production, onsite supply preparation/shipment
• Assist in website testing
• Technical Support and/or Digital Production on virtual events
• Research 3rd Party Vendor options and information (dine around grids, gifts/materials, etc.)
• Work on complex programs with numerous participant types, complicated web builds, and extensive reporting
• Handle issues and challenges onsite and overcoming them by thinking outside the box
• Ability to handle a wide range of program types (NSMs, VIP programs, Pharma, etc.)
• Act as a lead on limited-service events, including the financial process (budget reconciliation, invoicing, and close-out)
• Travel and act as lead Program Manager and Coordinator for meetings that allow only one M&IW staff person onsite (i.e., handle meeting room set-up, A/V, ground, F&B)

Benefits

• Competitive salary
• Health, Dental, Vision and Life Insurance options
• 401K plan
• Paid holidays
• Accrued personal time off for vacation and sick leave
• Laptop, additional monitor, and mobile phone
• Global Giveback program for volunteer service
• Remote Office / Work from home, or option to work in our corporate headquarters located near Milwaukee

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees