Sr. Regional Director of Operations -North East

Community Veterinary Partners•Philadelphia, PA

5d•Remote

About The Position

The Senior Regional Director of Operations (SRDO) is a strategic member of the Community Veterinary Partners leadership team. The SRDO is responsible for leading operational performance across a defined region of veterinary hospitals. This role ensures delivery of exceptional medical care, client service, and financial results through strategic leadership, operational excellence, and partnership with hospital leadership teams. The Sr. DOO drives growth, ensures compliance with clinical and operational standards, and fosters a culture that supports employee engagement.

Requirements

Bachelors degree in Business, Healthcare Administration, Veterinary Science, or related field.
8+ years of multi-site operational leadership experience (veterinary, medical, dental, or similar healthcare preferred).
Proven experience leading leaders.
Strong understanding of financial statements and drivers of practice performance.
Excellent communication, problem-solving, and organizational skills.
Ability to travel frequently within the region (5075%).
May be required to participate in operational meetings hosted by CVP with the potential to attend off-site conferences, seminars, and workshops.

Nice To Haves

Experience in veterinary operations at a senior/regional level.
Masters degree (MBA, MHA, MVPM)
Knowledge of practice management systems.
Experience leading change during rapid growth or acquisition integration.
Certification in Veterinary Practice Management is preferred.

Responsibilities

Ensure each Regional Director or Regional Manager leads hospitals to a high level of customer service to our clients and pets.
Ensure all CVP medical and non-medical standards are upheld; works with the Medical and Operational Advisory Boards to improve upon those falling short.
Ensure the safety of pets, clients and team members and the maintenance of clean, safe and organized hospitals.
Collaborate closely with Medical Directors and Clinical Leadership to uphold standards of care.
Ensure compliance with medical protocols, safety standards, controlled substances regulations, and AAHA/AVMA guidelines.
Monitor and act on client satisfaction metrics (NPS, online reviews, complaints).
Drive consistent client service standards across hospitals.
Ensure all regional leaders are monitoring compliance with federal, state, and local regulations, including pharmacy, OSHA, and labor laws.
Support mitigation of operational risks.
Provide strategic and tactical leadership for 30+ veterinary hospitals within the region.
Oversee and lead company-wide initiatives, SOPs, and clinical standards across all practices.
Monitor key operational metrics i.e. revenue, EBITDA, labor efficiency, DVM productivity, client satisfaction, and adjust strategies to achieve goals.
Develop and execute regional business plans, growth strategies, and forecasting.
Own P&L performance for all hospitals within the region.
Analyze financial data to identify trends, opportunities, and risks.
Partner with hospital leadership to optimize pricing, cost management, scheduling efficiency, and service mix.
Support revenue growth through medical service expansion, client experience optimization, and DVM alignment.
Own P&L performance for all hospitals within the region.
Lead, mentor, and develop a team of Regional Directors and Regional Managers.
Build strong partnerships with leadership and Lead Veterinarians to support medical quality and team culture.
Support recruiting, hiring, onboarding, and retention of regional leaders and hospital staff.
Facilitate regional leadership development programs and succession planning.
Strategic decision-making: Making high-level decisions that impact the company's overall financial health and future.
Revenue schedule performance using portfolio management across multiple regional areas.
Strategic revenue optimization: Developing and executing strategies to increase revenue streams.
Leadership: Guiding teams to align with and achieve P&L goals through strong communication and motivation.
Cross-functional collaboration: Working across departments to implement initiatives that improve the P&L, such as product launches or process improvements.
Risk management: Identifying and mitigating financial risks in a dynamic market.
Market and trend anticipation: Anticipating future market trends and proactively adjusting the P&L strategy.
Support onboarding and integration of newly acquired hospitals.
Assess and improve operational infrastructure, technology adoption, and workflow efficiency.
Identify opportunities for facility improvements, service line expansion, or strategic partnerships.