Regional Director of Operations

Amae Health•New York, NY

6d•$162,000 - $219,000•Onsite

About The Position

Transforming the lives of those affected by severe mental illness At Amae Health, we are dedicated to helping the 15.4 million Americans living with severe mental illness (SMI) lead stable, meaningful lives, while ending the cycle of repeat hospitalizations. In partnership with some of the nation’s top academic medical centers we’ve pioneered an innovative outpatient care model that combines compassionate, in-person psychiatric care with comprehensive wraparound support. Our integrated care teams — including psychiatrists, therapists, primary care physicians, health coaches, and peer support specialists — work together to treat the whole person via a unique model, addressing physical, mental, and social needs in unison. By caring for every aspect of our patients’ well-being, we help them not just survive, but truly thrive. Amae Health is a Series B venture-backed Public Benefit Corporation dedicated to becoming the nation's center of excellence for individuals living with severe mental illness (SMI). Backed by top-tier venture capital firms and strategic healthcare investors, we collaborate with prestigious health systems including NewYork-Presbyterian and Cedars-Sinai, underscoring our commitment to fundamentally transforming mental health care delivery at scale. The Team: At Amae we are a collective of healthcare leaders on a mission to create a radically different patient-first behavioral health care model that truly transforms patient’s lives by integrating care delivery, patient experience, cutting edge technology and research. Join a team of operators, builders and technologists from One Medical, Forward Health, Stanford, Hinge Health, Palantir, The Four Seasons, and Brightline as we redefine care for the most vulnerable populations - across the nation, at scale. The Opportunity: We are growing our presence on the East Coast and are looking to hire Regional Operations Director to lead the people, programs and systems that fuel our success on the East Coast. Reporting to the COO, the Director is accountable for building and supporting the Amae Health Model across New York, North Carolina and future EST markets, meeting and exceeding key operational deliverables, acting as a steward to our resources and modeling the Amae way to our teams.

Requirements

Based in New York City with knowledge of local healthcare ecosystem, expertise in behavioral health/SMI care is preferred but not required
5+ years of leadership experience in a multi-site innovative healthcare delivery environment, 2+ years managing managers of patient facing teams across multiple locations
P&L management experience required within a PE or VC backed organization
Expertise in leading high growth organizations + scaling business; launching new sites, expanding patient volume, building infrastructure, teams and systems
Experience with commercial payor models and an understanding of related revenue drivers
Skilled at stakeholder management, with experience navigating relationships with internal stakeholders (physicians, clinicians and non-clinical teams) and external stakeholders (referral partners, joint ventures, payors, etc.)
Experience launching and supporting new technologies

Nice To Haves

MBA, MHA, or related graduate degree preferred

Responsibilities

Care Delivery: Foster an environment of excellence in care delivery through modeling, teaching and reinforcing the behaviors that elevate how we engage with our patients and define service delivery as an organization.
Clinical Partnership: Work closely with clinical leadership to deliver high quality care for complex patients, ensuring our members unique needs are met with empathy and expertise.
Strategic Planning & Execution: In partnership with clinical and operational stakeholders, devise and implement strategic initiatives to elevate quality of care, member outcomes, and cost-efficiency. Your vision will guide the continuous evolution of our service delivery.
P&L Management: Work closely with growth, finance, and clinical leaders to foster a healthy business, including driving revenue, managing costs, and ultimately directing strategy to drive healthy care margins.