Mercury Insurance Services, LLC-posted 4 months ago
$92,154 - $166,210/Yr
Full-time • Senior
CA
1,001-5,000 employees

The Sr Regional Accounts Manager drives growth, retention, and satisfaction across Mercury Insurance’s major regional accounts by developing and executing strategic sales initiatives, managing complex pipelines, building strong agency partnerships, and collaborating cross-functionally to align solutions with client needs. Leveraging analytics and market insights, this role enhances Mercury’s competitive position and delivers actionable reporting to senior management. In addition to these responsibilities, the Sr Regional Accounts Manager serves as a mentor and resource to peers within the account management and sales team. This role shares expertise, facilitates collaborative problem-solving, and models best practices in the field. They play an active role in onboarding new Sales team members, providing informal coaching, and supporting skills development through knowledge sharing and peer feedback. This role helps foster a collaborative, high-engagement team culture by encouraging the open exchange of effective strategies, facilitating group learning sessions and guiding ongoing professional growth among team members.

  • Develop, refine, and implement comprehensive sales strategies designed to drive growth and retention within a portfolio of large and complex accounts.
  • Oversee the entire sales pipeline process for large accounts, including lead generation, qualification, engagement, and conversion.
  • Set and monitor robust KPIs and sales targets specific to large account segments.
  • Identify and pursue upselling, cross-selling, and expansion opportunities within existing large accounts.
  • Lead or support contract negotiations and renewals, ensuring terms are competitive while protecting Mercury Insurance’s interests.
  • Maintain accurate forecasts and projections for large account sales and renewals.
  • Stay abreast of market trends, competitor activities, and regulatory changes shaping the P&C insurance sector.
  • Gather and analyze agent feedback and industry data to identify pain points and opportunities for ongoing product or service enhancements.
  • Partner with Product, Underwriting, and Customer Service teams to align sales initiatives with targeted segments.
  • Build and maintain strong relationships with key agent partners.
  • Leverage sales analytics to track performance against targets.
  • Prepare regular reports for senior management with actionable insight and strategic recommendations.
  • Continuously monitor the competitive landscape, adapting sales tactics to ensure Mercury maintains a strong and competitive market position.
  • Serve as the primary point of contact for high-value account partners.
  • Collaborate with internal teams to deliver tailored insurance solutions and exceptional service.
  • Proactively address and resolve service or claims issues for large accounts.
  • Mentor and develop other team members in fostering an environment of high performance, collaboration, and continuous improvement.
  • Bachelor’s degree in Business, Marketing, Insurance, Risk Management, or a related field.
  • 5+ years of insurance account management or sales experience, with an emphasis on large or complex accounts.
  • Deep knowledge of personal and commercial P&C insurance products and industry landscape.
  • Strong expertise in sales planning, pipeline management, and cross-functional collaboration.
  • Exceptional relationship-building, communication, and presentation skills.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Working knowledge of CRM system(s) and Microsoft Office Suite.
  • MBA or relevant certifications (e.g., CPCU, CIC) preferred.
  • Must have strong, professional written, phone and virtual communication skills.
  • Must be comfortable in participating in video conference calls as needed.
  • Must be able to interact professionally with agencies and other team members.
  • Must be able to communicate effectively to facilitate training sessions as needed.
  • Business agility; must be able to pivot and adjust quickly.
  • Must be creative and resourceful.
  • Must be able to work independently under minimal supervision.
  • Strong organization and time management skills.
  • Ability to motivate, monitor and develop assigned agencies.
  • Competitive compensation
  • Flexibility to work from anywhere in the United States for most positions
  • Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
  • Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
  • Medical, dental, vision, life, and pet insurance
  • 401 (k) retirement savings plan with company match
  • Engaging work environment
  • Promotional opportunities
  • Education assistance
  • Professional and personal development opportunities
  • Company recognition program
  • Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions.
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