Sr. Quality Engineer
About The Position
Ready to help build a better future for generations to come? In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions. Join us and make a difference! Job Purpose and Scope: The Quality Engineer is responsible for overall quality engineering of assigned products (Tile, or GRID & Metal Ceilings) sold by RW-RFNA and/or Suppliers to maximize customer satisfaction. He or she will also own Customer Complaints Management process for RW-RFNA Opco. Sr. Quality Engineer will champion continuous improvement through use of advanced quality tools, LEAN/ROPEX and other industry leading best practices as appropriate to improve quality of RW-RFNA products and services. This position is based in Chicago but would require travel (at least 25%) within USA and some international.
Requirements
- Bachelor’s Degree – Engineering and/or Operations Management preferred
- 5+ years’ experience in quality engineering for engineered products in high volume high mix manufacturing industry, preferably in Building Materials or Automotive industries
- Proven track record of driving quality and continuous improvement in product and service related KPIs using advanced quality tools, LEAN/OPEX, Six Sigma and other industry leading best practices as appropriate
- Experience dealing with regulatory and testing agencies like UL, ICC-ES, Inter-Tek etc. is highly preferred
- Experience with customer quality documentation
- Experience with customer compliance audits and internal QMS audits
- Experience problem solving complex manufacturing and product issues
Responsibilities
- Own and manage Claims and Complaints Management System (customer facing and suppliers) and work with various departments to drive root cause and corrective actions to reduce claims
- Proficient in the use of Quality tools such as 8D problem solving, root cause analysis, quality planning / APQP, FMEA, control plans, MSA, SPC, Tier boards etc.
- Use LEAN/ROPEX industry leading best practices to solve quality problems and implement effective corrective actions
- Setup and drive improvement in all key KPIs related to supplier quality
- Manage and drive supplier meetings and quarterly business reviews and assure closure of actions
- Assist Quality Manager to upgrade inspections methods, gage calibrations and data analysis
- Assist Quality Manager to setup and drive improvement in all key KPIs related to product quality and customer satisfaction
- Lead activities to maintain compliance requirements by agencies such as ICC-ES, UL, InterTek etc. Establish routine internal quality audits as appropriate
- Liaise with Operations, Engineering and Quality colleagues from other ROCKWOOL OPCOs and producing factories to identify and establish best practices within Rockfon, N.A.
- Communication of relevant information to the relevant parties and stakeholders
Benefits
- Competitive Salary
- Generous Benefits - Effective your first day!
- Comprehensive Medical, Dental and Vision coverage
- Educational Assistance
- 401K Match - up to 6%
- No cost Life and Disability Programs
- Company provided Personal Protective Equipment
- Employee Assistance Program (EAP)
- Fitness reimbursement
- Work-Life Balance
- Paid Time Off (PTO)
- 12 Paid Holidays per year
- Paid Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
