Sr. Quality Engineer

International Paper•Mansfield, LA

13h•$89,000 - $118,600•Onsite

About The Position

The Sr. Quality Engineer at Mansfield Mill is responsible for overseeing all aspects of product quality, driving continuous improvement, and maintaining strong relationships with internal and external customers. This role serves as a key liaison between Mansfield Mill personnel, IP Customer Technical Service (CTS), and strategic customers to address complaints and inquiries, discover root causes, and implement effective solutions. This position will be responsible for ensuring compliance with organizational goals and regulatory standards. Responsibilities include managing laboratory operations for chemical and physical testing, coordinating quality trials, maintaining lab equipment reliability, and administering the mill’s Proficy system. The role also involves collaborating with the Finished Products (FP) team, analyzing quality data, reporting metrics, and providing strategic direction to support product strategy and customer satisfaction. The position reports to the Mill Optimization Manager.

Requirements

Technical or Engineering degree preferred
Minimum of 5 years’ experience, preferably in the paper industry
At least 1 year of previous supervisory experience preferred

Nice To Haves

Paper machine operations
Customer service
Process Engineering

Responsibilities

Act as primary contact for customer complaints, concerns, and field issues; interface with CTS managers.
Administer mill’s Proficy system and coordinate in-mill trials; monitor roll stock quality.
Collaborate closely with Finished Products team to manage trial work, evaluate non A-1 roll stock, and guide issue resolution.
Generate monthly complaint and credit statistics; prepare end-of-month quality reports.
Perform quarterly 1-on-1 evaluations; manage lab budget and ensure equipment reliability and accuracy.
The successful candidate will be required to work occasional overtime, weekends, and after hours/on-call response availability depending on customer and business demand.

Benefits

Paid time off including Vacation and Holidays
Retirement, pension, and 401k Matching Program
Medical & Dental
Education & Development (including Tuition Reimbursement)
Life & Disability Insurance
International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets
Leadership training
Promotional opportunities
We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.
International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.