Sr. Quality Assurance Analyst

HEALTHSTREAM INC•Nashville, TN

2d•$77,000 - $95,481•Remote

About The Position

A Senior QA Analyst plays a critical leadership role in ensuring the quality and reliability of software applications at HealthStream. As a key member of a software development team, a Senior QA Analyst is responsible for driving testing strategy, leading test execution efforts, and mentoring team members on best practices in software quality assurance. Acting as a functional subject matter expert, a Senior QA Analyst collaborates closely with development, automation, and product teams to design and implement comprehensive test plans that align with business goals and technical requirements. This role requires a proactive approach to identifying operational issues, advocating for customer satisfaction, and resolving critical defects. A Senior QA Analyst must possess strong communication skills to translate technical concepts for diverse audiences and influence cross-functional teams. A deep understanding of modern QA tools, CI/CD pipelines, and automation frameworks is essential, along with the ability to lead deployments and troubleshoot production issues. The ideal candidate is a self-starter who pursues high performance, takes initiative, and continuously seeks professional growth.

Requirements

A Bachelor's degree in Computer Science, Engineering (any discipline), or closely related field of study is preferred.
At least 5 years of experience in the job offered or as a Developer, Consultant, Software Engineer, or closely related occupation.
Demonstrated knowledge of DevOps best practices including CI/CD and automation and associated development.
Demonstrated knowledge of software technologies (at least one Frontend, middle tier or backend) and relating those technologies to product requirements.
Strong communication skills.
Frontend test case automation (e.g., Selenium WebDriver, Playwright, Puppeteer).
API test case automation (e.g., Postman, SoapUI, REST-Assured).
Defect tracking, test case documentation, and test case management (e.g., Azure Devops, Jira).
CI/CD automation (e.g., GitHub Actions, Azure DevOps pipelines, AWS CodePipeline).
Load testing (e.g. BlazeMeter, Locust, LoadRunner).
AI programming tool (e.g., GitHub Copilot, Postbot, Claude).

Nice To Haves

At least one technology for each of these purposes:
Manual testing, including exploratory testing and user experience testing
Write SQL queries.
Create test database data using SQL.
Sufficient SQL knowledge for backend testing:
Lead deployment process and support production deployments.
Relate production issues to application workflows and reproduce them.
Assess and provide risk and mitigation to product team.
Report test execution results failures and bugs, with minimal oversight.
Independently provide list of test cases and rank them in priority order depending upon impact to application.
Explore new tools and processes with the potential to improve quality.
Must be able to:
Takes initiative
Makes bold but responsible commitments
Meets self-committed deliverables
Improves through professional development
Pursues high performance:
Meticulous attention to detail
Process compliance
Flexibility and tolerance for change
Proactive leadership and accountability
Dedication to a culture of learning and innovation
Drive to continuously assess and improve
Problem solving and critical thinking
Ability to leverage experience and expertise to maximize effectiveness

Responsibilities

Act as the functional subject matter expert with respect to current behavior and performance of the applications within scope.
Work with necessary groups to develop patterns and templates utilized by project teams.
Effectively execute test plans and lead teams of contractors to execute test plans and direct the testing needs for the applications within scope, with minimal oversight.
Work with other team members to ensure test plans properly cover the behavior and performance of the applications being tested
Review and approve the testing aspects of solution designs created by the development teams.
Act as liaison between the functional team and the automation team. Able to drive test automation (load, performance, UI and/or API) for the product.
Drive team process improvements using quality metrics such as test coverage, change failure rate, and defect age.
Mentor others on software testing concepts and test coverage.
Proactively determine operational issues and identify gaps in monitoring to ensure customer delight and advocate for customer delight.
Work alongside the development team to help resolve urgent customer-impacting defects.
Translate technical details of project work to audiences in a way that is appropriate and relatable to that audience.
Influence project work of multiple teams to ensure alignment with technical and testing strategy.
Evangelize testing strategies that will improve our ability to deliver products aligned with our vision and mission.
Security Policy Compliance: Adhere to all HealthStream security policies, procedures, and assigned training.