Sr. Project Engineer - Customer Quality

Rehlko•Sheboygan, WI

22d

About The Position

For over 100 years, Rehlko’s engines, generators, and UPS products have powered homes, hospitals, stadiums, and everything in between. As a Senior Project Engineer – Customer Quality, you will play a critical role in ensuring Rehlko meets customer requirements by embedding quality and reliability into our manufacturing processes. You will be responsible for improving the reliability and quality of both existing and new products. This role requires direct collaboration with customers, the sales team, and internal cross-functional groups to deliver quality and reliability data that drives customer confidence and business growth.

Requirements

Bachelor’s degree in Mechanical, Electrical, or Manufacturing Engineering from an ABET-accredited institution
5+ years of manufacturing, quality, or reliability experience with demonstrated project leadership
SAP experience preferred
Proficient in Microsoft Office; PowerBI or advanced data visualization strongly desired
Strong leadership and project management skills
Advanced analytical and problem-solving capabilities
Effective communication – written, verbal, and presentation
Deep understanding of quality engineering concepts and methodologies
Ability to influence cross-functional teams and drive organizational change
Strong sense of urgency and initiative; inspires urgency in others
Organizational and planning skills with attention to detail
Ability to travel up to 10% for customer site inspections, sometimes on short notice

Nice To Haves

Six Sigma Black Belt certification
Previous experience in Customer Quality
Familiarity with AIAG processes: FMEA, Control Plans, APQP, and PPAP
Educational background or experience related to internal combustion engines, power generation, or genset systems

Responsibilities

Project Leadership – Define scope, objectives, and deliverables for major quality and reliability projects. Lead cross-functional teams to completion, ensuring alignment with business goals.
Field Quality Oversight – Monitor customer complaints and warranty claims to identify systemic issues. Drive corrective actions and long-term improvement initiatives.
Customer Complaint Management – Oversee complaint resolution process, ensuring timely updates to customers and leadership. Facilitate complaint board reviews and represent Rehlko in strategic customer discussions.
Quality Awareness & Reporting – Develop and maintain advanced KPIs, dashboards, and scorecards to measure complaint resolution effectiveness and customer satisfaction. Present findings to leadership and recommend improvements.
Problem Solving – Lead teams using 8D methodology, Six Sigma, and advanced root cause analysis. Ensure corrective and preventive actions are evidence-based and address systemic issues. Drive aggressive timelines for resolution.
Customer Satisfaction – Maintain and communicate customer scorecards for key accounts. Inspire organizational commitment to continuous improvement and customer-centric quality initiatives.
Continuous Improvement – Drive process improvements to achieve and exceed Key Performance Indicators (KPIs).