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This position is responsible for leading high-impact, cross-functional initiatives that improve the scalability, efficiency, and performance of our global service operations. This role will lead the development and deployment of the MedTech Service Operations strategy to support the Ivenix pump and other devices. The Program Manager will work collaboratively with teams across Technical Services, Supply Chain, IT, Quality, Commercial, and Finance. The role will manage enterprise-level projects focused on system integrations (ex. Salesforce, SAP, etc.), process mapping, continuous improvement, capacity modeling, workforce management, organizational assessment, and financial alignment. Additionally, this role will lead the overall governance for MedTech INS service which will include communicating status updates, operational performance, and cost implications to key stakeholders across the business.
