Sr Program Manager

CTDI•West Goshen Township, PA

About The Position

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide. This position is responsible for measuring and driving the performance of an assigned customer program - including key performance metrics, production, quality, customer communication including formal presentations, and attaining the necessary technical support to ensure the success of the program. Specifically, the responsibilities of this position include:

Requirements

Must be an organized, detail oriented, and self-motivated individual
Strong analytical, problem solving, and decision-making skills
Excellent communication and interpersonal skills
Have the ability to work independently and as part of a team
Flexibility to travel is required
Proficiency in MSOffice (Word, Excel, Power Point, Access and Project), report preparation and data analysis
5-10 years Program, Project, or Operations Management experience in a fast-paced operation
4+ years’ experience within a high volume supply chain/distribution operations and logistics environment
B.S. Degree in Business, Project Management, Supply Chain or related discipline
United States (Required)
Must be 18 years of age

Nice To Haves

SQL knowledge is a plus
Ability to interpret and comprehend contract language is a plus
PMP Certification preferred, but not required
Previous experience with quality systems a plus
Experience in the telecommunications or cable industries is preferred

Responsibilities

Act as primary point of contact for the customer on operational and performance issues.
Monitor project performance to customer requirements and expectations.
Issue regular reports on program performance.
Coordinate work of various functional groups such as Operations, IT, Quality, Engineering and Billing.
Identify areas of non-conformance and develop remedial plans.
Translate operations needs into draft requirements for IT development.
Manage inventory levels to ensure timely order fulfillment.
Resolve customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources.
Conduct regular meetings with Operations/Business managers to ensure customer needs and timelines are achieved.
Ensuring that Engineering test development timelines are established and met