Sr. Program Manager

GIA (Gemological Institute of America)•New York, NY

21h•Hybrid

About The Position

The Company: GIA is the world’s foremost authority in gemology. GIA is a global organization with headquarters located in Carlsbad, CA. GIA in Carlsbad boasts a 17-acre ocean view campus that accommodates approximately 800 of its 3,400 total employees worldwide. It offers many competitive health and commuter benefits that promote the well-being of its employees as well as that of the environment. The Location: This position can be based at either our corporate headquarters in Carlsbad, California or our office in New York City. We offer a flexible hybrid work arrangement, typically requiring 3 days in the office per week (subject to change). This schedule is contingent upon meeting productivity standards and maintaining high-quality deliverables. Candidates have the option to choose their preferred location between these two offices. Hybrid Onsite Requirement: 3 days a week, on-site. What to expect: We offer competitive medical, dental, vision and matching 401-K plans Paid vacation, sick and holidays, tuition assistance The Environment: On-site cafe - affordable custom breakfast and lunch meals and Starbucks drinks! Economic friendly services - electric vehicle charging stations on-site Ergonomic assessments offered on-site and virtually Job Overview: Ensures programs are delivered within scope, schedule, and budget. Leads cross-functional teams across Business Development, Operations, Marketing, Quality, and Finance, driving program execution from initiation through closure.

Requirements

Bachelor’s degree in project management, or related field and 8-10+ years of related work experience, or equivalent combination of education and experience.
Strong computer skills utilizing software such as project management tools, Microsoft Office Suite, e.g., MS Word, Excel, PowerPoint; and e-mail.
Strong financial acumen, technical program management expertise, and client engagement skills.
Must be able to be onsite 3 or more days a week.
Leadership & Accountability: Demonstrates personal initiative, focus and drive for continuous improvement; holds self-accountable to meet commitments, manages change, encourages innovation, and models GIA values
Technical/Functional Knowledge: In-depth knowledge of principles and practices within project management discipline or GIA functional knowledge across many departments. Keeps up with current technology and trends
Service Mindset: Focuses on the needs of internal customers; builds strong customer relationships and delivers holistic, customer-centric solutions recognizing longer-term implications
Drive for Results: Sets high goals for personal and group accomplishment and uses measurement methods to monitor progress against operational or strategic goals of the department / business unit. Consistently meet or exceed goals; maintains a focus on continuous improvement. Fosters innovation and change
Decision Quality/Problem Solving skills: Incorporates a holistic approach to making good, timely, ethical decisions that keep the organization moving forward; ability to identify root causes of problems and provides sound resolutions taking into consideration multiple perspectives and future implications
Analytical skills: Ability to interpret and analyze data comprehensively and make excellent conclusions; thinks strategically while considering long term impact of actions/decisions
Communication skills: Develops and delivers multi-mode communication that conveys a clear understanding of the unique needs of different audiences; uses clear and effective verbal and written communications delivered with confidence and the style of the receiver in mind. Uses persuasion and reason to influence decisions and get results
Collaboration skills: Uses excellent collaboration skills with all levels (up/down and lateral); develops and uses collaborative relationships to facilitate the accomplishment of work goals. Gains the confidence and trust of others through honesty, integrity, transparency and authenticity. Ability to handle conflict situations effectively to minimize impact and maximize outcomes; ability to express opposing views in a non-confrontational manner
Time Management: Approaches work in an organized and systematic manner; plans work and time effectively to manage conflicting or shifting priorities and achieve goals aligned with functional area and organization

Responsibilities

Serve as the primary contact throughout program/project execution
Working with Product Managers, scope projects based on stakeholder input of requirements and specifications. Effectively define, communicate, and gain stakeholder agreement on the scope of assigned projects. Ensure the participation and commitment of project stakeholders.
Organize project teams, assign individual responsibilities, develop project schedules, and determine resource requirements
Monitor and report on the status of projects including cost, timing, and staffing
Communicate project status, risks and mitigation plans
Ensure adherence to internal and external quality standards (e.g., International Standards Organization)
Identify/resolve obstacles to completing projects on time and to budget
Manage multiple, interrelated projects (may include business transformation projects)
Ensure continuity between new services objectives and program execution, supporting scope and budget change discussions as needed.