Sr. Program Manager

Harvard Pilgrim Health Care-posted 10 months ago
Full-time • Senior
Remote • Providence, RI
Professional, Scientific, and Technical Services
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The Sr Program Manager will be responsible for development, implementation and management of complex programs and initiatives including annual and ad hoc programs, initiatives, projects associated with multiple business lines and may involve state and federal regulations. These programs and initiatives involve the most critical programs/projects and partnering with internal department interfaces and external stakeholders and may include government regulators and auditors. These projects/programs will be of the highest complexity, risk and/or cost, will involve multiple business areas, multiple lines of business, and potentially IT. The Senior Program Manager will be responsible for collaborating with leadership, teams and partnering departments to define and execute strategic business programs and initiatives. The Senior Program Manager must be able to conceptualize and envision the impact of change and propose new ways to do business on behalf of the organization.

  • Overall program ownership and management key programs, focusing on both short-term initiatives and long-term strategic direction and objectives for the programs.
  • Management/oversight of program managers and cross-functional programs, processes, and workflows within Point32Health that support and service the programs and key initiatives.
  • Proactive and solutions-oriented management of program operations and integration issues.
  • Highest level program manager for projects applying project management expertise to ensure that workflows, processes, risks, communications, resources, and quality are managed appropriately.
  • Determines needs and defines, plans, and directs implementation plan.
  • Identifies risk within the context of the broad project and accurately estimates and plans resource usage accordingly.
  • Ensures that Point32Health's established project management tools, processes, standards, and techniques are followed.
  • Oversees department staff contributing to highly critical projects.
  • Exercises judgment to make decisions, or to raise issues to the appropriate level in a timely manner.
  • Evaluates the cost and feasibility of multiple options/alternatives to resolve project issues.
  • Manages project communications and interface with internal and external constituents to ensure that the program and project goals are met.
  • Lead work effort to implement strategic and business initiatives.
  • Develop, coach, and retain high-performance project management staff.
  • Oversee staff to develop processes and systems to ensure high quality, consistent project management.
  • Monitor, control, report, and present status of all elements of program and budgets.
  • Coach and mentor department staff to reinforce existing synergies and forge new working relationships across the company.
  • Other duties and projects as assigned.
  • Requires a Bachelor's degree with a Master's degree preferred.
  • 10 or more years' business or industry experience.
  • 8+ years of program management experience, including leading the most cross-functional high-level initiatives.
  • Significant business process and project management experience related to the implementation of healthcare insurance business applications and products.
  • A proven ability to meet deadlines.
  • Ability to thrive in a matrix-management, hands-on environment.
  • Outstanding communication and relationship management skills.
  • Excellent human resource management skills.
  • Highly developed oral and written communication skills.
  • Strong negotiating, influencing, and advocacy skills.
  • Ability to navigate political issues using advanced organizational knowledge.
  • Must be flexible and a proponent/champion of change.
  • Ability to balance strong leadership on day-to-day program management.
  • Medical, dental and vision coverage
  • Retirement plans
  • Paid time off
  • Employer-paid life and disability insurance with additional buy-up coverage options
  • Tuition program
  • Well-being benefits
  • Full suite of benefits to support career development, individual & family health, and financial health
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