Sr. Program Manager, Revenue & Transformation

AUTOMOBILE PROTECTION CORPORATION

About The Position

The Sr. Program Manager, Revenue and Transformation will involve overseeing large-scale programs that align with organizational goals and vision. This role will drive program execution against clearly defined business outcomes focused on delivering measurable impact. Role will support the realization of strategic objectives through discipline, scalable delivery of program solutions. Role will apply strong program management fundamentals (structure and governance).

Requirements

Bachelor's degree or other advanced degree preferred
Strong financial aptitude
5 years or more experience with business analyst and program management
Work experience with running program changes or product delivery
Design Thinking and Process Design Experience is required
Ability to balance structure with adaptability in fast-changing environments
Advanced analytical skills
Demonstrate skill in working with a matrixed team focused on large complex initiatives
Expert understanding of cross functional business structures
Strong communication and stakeholder management skills, with the ability to influence without direct authority.
Successfully lead team with delivery of program or product changes with focus on business and customer satisfaction
Strong decision making and problem-solving skills
Innovate thinking with ability to mobilize ideas into action
Ability to package, present and tell the story to executive leadership
Proven ability to develop meaningful KPIs to drive desired outcomes
Demonstrate ability to identify, develop, and implement process improvements
Ability to motivate, influence and achieve outcomes in a matrixed team
Proven ability to evaluate alternative courses of action and make sound decisions
Demonstrated ability to manage in ambiguity and demonstrate grit and perseverance in unfavorable conditions while maintaining a professional approach
Must be intrinsically motivated (cannot require constant support/supervision)

Responsibilities

Partner with senior leaders and teams across sales, marketing, operations, finance and technology to translate strategic objectives into clear program plans, goals, milestones, and deliverables.
Facilitate cross functional collaboration and decision-making by identifying risks, dependencies, and trade-offs, and escalating issues as appropriate to management
Support program governance by maintaining frameworks, cadences, and reporting mechanisms that promote accountability, transparency, and progress tracking
Lead program planning meetings to assist in prioritization and planning.
Track and report on program performance using KPIs and qualitative insights to drive continuous improvements.
Partner with vendors on development of business requirement documents to ensure effective delivery of change and optimize performance of program.
Proactively identify risks and interdependencies; contribute to mitigation and contingency planning in partnership with program stakeholders
Perform data validation and implement quality control measures to ensure continued success of programs.
Contribute to culture of collaboration, accountability, and operational excellence with Sales Transformation and Revenue generating programs.
Provide Project Managers budgetary controls that should be considered in the program change.
Create and manage document repositories for programs that have details to support system integrations, business case, business requirement documents, process flows, etc. to facilitate impact analysis on future changes and training.