Sr.Program Manager, RDPI Technology Fulfillment Services- Program Service

Amazon•Nashville, TN

About The Position

We are seeking a highly skilled and experienced Program Manager to join our Robotic Delivery and Packaging Innovation (RDPI) Supply Chain Technology Fulfillment Services- Program Service (TFS-PS) team. In this pivotal role, you will be responsible for designing, implementing, and optimizing processes to support Programs and end-to-end strategies for the onboarding and management of IT hardware products across Amazon's Worldwide Store Operations. As a member of the TFS-PS team, you play a critical part in ensuring the seamless integration of new technologies into our global supply chain services. Your expertise will be instrumental in aligning the onboarding process with the evolving capabilities of our supply chain, driving operational efficiency, and fostering innovation throughout the lifecycle of IT assets. By aligning the onboarding of new IT products with the evolving capabilities of our supply chain, you will play a pivotal role in enhancing operational efficiency, cost-effectiveness, and strategic value of our technology infrastructure across Amazon's Worldwide Store Operations.

Requirements

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
8+ years of leading large complex programs experience
Bachelor's degree

Nice To Haves

8+ years of driving process improvements experience
Master's degree
PMP

Responsibilities

Own end to end Lifecycle process
Governance of lifecycle programs
Support OIS and other engineering driven programs for ensuring timely delivery of SC deliverables.
Support customer driven programs for ensuring seamless SC support.
Work with cross functional teams to ensure program health and unblocking of any program risk.
Reporting on Program health to cross vertical leadership.
Create and manage workflows and governance processes for cross vertical program management.
Develop and maintain standardized workflows and governance controls for the product onboarding process.
Manage product lifecycles, end-of-sale/end-of-life planning, and engineering redesigns to ensure smooth transitions.
Serve as a strategic partner to the OIS teams, aligning the IT product roadmap with the evolving supply chain capabilities and service offerings.
Identify opportunities to optimize supply chain processes and drive continuous improvements.
Establish robust governance mechanisms, control workflows, and approval processes to manage changes to launch design standards, BOMs, and construction build specifications.
Work closely with internal teams and other customer stakeholder teams to align the on SC deliverables to support programs and product onboarding with the broader supply chain solutions portfolio.
Facilitate cross-functional workshops and meetings to gather feedback, align stakeholders, and manage change throughout the onboarding process.
Serve as a subject matter expert, providing consultative support and guidance to various teams on product onboarding best practices.
Establish KPIs and performance management frameworks to measure the success of program support and product onboarding process, driving continuous improvement.
Identify and implement process enhancements, automation, and innovative solutions to streamline product onboarding workflows.