Sr Program Manager, Pay by Invoice

Amazon • Seattle, WA

41d

About The Position

Do you want to work hard, have fun and make history? Do you want to be part of
the journey of one of the fastest-growing businesses within Amazon? Come join us
in B2B Payments as we build best-in-class financial and payment experiences for
businesses to engage with Amazon. This Senior Program Manager role will lead a
charter to systematically improve the customer experience for Pay by Invoice
(PBI) customers worldwide.

About the team
We are a global and diverse product/program organization tackling complex
problems at scale. We obsess over our customer feedback and needs. We are
owners, seeking to deliver the right results regardless of organizational
boundaries. Our success is highly intertwined with a broad set of
cross-functional partners (finance, operations, tax) and therefore earning
trust, and fostering a collaborative working environment, is paramount. We value
personal and professional development, and seek out challenging problems that
create opportunities for growth. Come join us!

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Nice To Haves

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Responsibilities

• Define and execute on a global charter to improve PBI and invoicing CX
• Use data to uncover key customer and program insights, and to identify high-priority opportunities for improvement
• Own delivery against high visibility, company-wide goals
• Drive cross-functional alignment with senior leaders across organizations
• Provide thought leadership within the Invoicing domain

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level