Sr. Program Manager - Ops (Hybrid, NYC)

CrowdStrike • Uniondale, NY

21h • Hybrid

About The Position

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: As a Senior Program Manager - Operations at CrowdStrike, you will play a critical role in optimizing and scaling operations within our Product and Engineering organization. You’ll partner with global teams across various timezones and leadership to manage complex dependencies, improve communication channels, and oversee high-impact projects. This role requires exceptional stakeholder management, a passion for communication excellence, and the ability to thrive in a fast-paced, dynamic environment. This is a hybrid role based out of our office in NYC, NY.

Requirements

• Bachelor’s degree in Business Administration, Communications, Finance, Business Analytics or a related field, 8+ years of overall experience, including 4+ years in program/project management
• Demonstrate self-learning capabilities, taking initiative in a fast pace/quickly changing environment.
• Ability to work effectively and communicate with leadership at all levels.
• Strong analytical skills with the ability to analyze data to drive decision-making.
• Exceptional written and verbal communication skills.
• Adept at managing cross-functional teams and fostering collaboration across various timezones.
• Familiarity with tools like Google Drive, Jira, Confluence, Tableau, and Coupa.

Responsibilities

• Communication Management Manage communication needs for the Product ARR Groups, identifying gaps and implementing solutions.
• Develop and maintain newsletters, QBR decks, and weekly updates that focus on actionable outcomes.
• Ensure clear and consistent communication across global teams.
• Tactical Planning Plan and organize cross-team events, including town halls and data collection for the Annual Operating Plan (AOP).
• Align organizational goals with team-level objectives using frameworks like OKRs.
• Gather and analyze employ feedback to address key issues Cross-Functional Collaboration Drive initiatives to improve collaboration across Product and Engineering leadership.
• Support projects that foster alignment and action on operational goals such as cost-of-goods-sold (COGS).
• Project Management Oversee critical non-engineering global projects, create frameworks for successful execution, and monitor progress.
• Partner with program managers to consolidate and present data for decision-making Data-Driven Decision Support Leverage analytics to assist leadership in making data-informed decisions.
• Provide visibility into resource management, recruitment processes, and performance metrics.
• Focus on developing measurable outcomes through data analysis and process improvement.

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level