Sr. Product Support Specialist

Government Employees Health Association•Summit, NJ

5d•Remote

About The Position

G.E.H.A (Government Employees Health Association, Inc.) is a nonprofit member association that provides medical and dental benefits to more than two million federal employees and retirees, military retirees and their families. We celebrate diversity and are committed to creating an inclusive environment for all employees. G.E.H.A has one mission: To empower federal workers to be healthy and well. Offering one of the largest medical and dental benefit provider networks available to federal employees in the United States, G.E.H.A empowers health and wellness by meeting its members where they are, when they need care. We serve our members with products they value and a personalized customer experience, sustained by a nimble and efficient organization. The Sr Product Specialist plays an essential role in the successful execution of G.E.H.A’s product development and enhancement initiatives. This position manages project timelines, facilitates cross-departmental collaboration, and ensures the accurate and timely delivery of materials that support decision-making at the leadership level This individual will demonstrate strong critical thinking, attention to detail, and communication skills. The ideal candidate thrives in a fast-paced, collaborative environment and enjoys blending project coordination, data organization, and presentation support to help drive product excellence.

Requirements

Bachelor’s degree in business administration, computer science, engineering, or closely related field. Additional years of qualifying experience in lieu of education.
5+ years of experience in project or product support or a related field, preferably in healthcare
Direct experience performing work of a highly responsible and confidential nature; or any combination of education and experience providing the types and levels of knowledge, skills, and abilities required by the job.
Expert-level proficiency in Microsoft Windows and advanced features of Microsoft Word, Excel, and PowerPoint.
Demonstrated advanced skills in presenting information clearly and effectively in one-on-one and small-group settings to executives or board members.
Proven ability to write reports, business correspondence, and procedure manuals.
Proven ability to manage multiple priorities and projects simultaneously.
Strong critical thinking and problem-solving skills.
Excellent communication skills, with the ability to engage effectively with both technical teams and business stakeholders.
Demonstrated professionalism, discretion, and ability to maintain confidentiality.
Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office. A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required. Latency (ping) response time lower than 80 ms Hotspots, satellite and wireless internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Nice To Haves

Experience within health insurance, healthcare administration, or product development environments.
Familiarity with project management or workflow tools (Smartsheet, Asana, or similar).

Responsibilities

Coordinate and track timelines, deliverables, and dependencies for multiple product initiatives, and assist in the coordination and testing of new and existing projects to ensure accurate implementation.
Partner with internal teams (Actuary, Marketing, Customer Experience, Networks, Vendors, etc.) to collect and organize data that supports benefit design and product updates.
Prepare and maintain product documentation, process materials, and the team’s shared resource site (SharePoint) to ensure organized and accessible program information.
Conduct quality assurance reviews for product materials, OPM filings, and internal/external member-facing communications to ensure accuracy, clarity, and brand consistency.
Develop polished PowerPoint presentations and written materials for leadership and board-level meetings.
Synthesize data and insights into concise summaries and recommendations for decision-making.
Provide high-level, confidential support to Product leadership, including meeting preparation, coordination, and timely follow-up.
Communicate effectively with cross-functional partners to ensure alignment and progress on initiatives and identify opportunities to streamline processes and improve workflow efficiency.

Benefits

Competitive pay/salary ranges
Incentive plan
Health/Vision/Dental benefits effective day one
401(k) retirement plan: company match – dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution
Robust employee well-being program
Paid Time Off
Personal Community Enrichment Time
Company-provided Basic Life and AD&D
Company-provided Short-Term & Long-Term Disability
Tuition Assistance Program