Sr. Product Marketing Manager, AWS Product Marketing, Amazon Connect

Amazon • Santa Clara, CA

20h

About The Position

Are you an experienced marketer who loves bringing product value propositions to
life through great storytelling? Do you enjoy working with customers and
engineering teams to build products that delight users?

Product Marketing is critical to building the right products for customers and
creating differentiated value propositions that form the core of our
storytelling. Product Marketing managers work closely with customers, product
and field teams, analysts, and press, synthesizing diverse perspectives and
connecting the dots between customers and AWS capabilities.

In this role, you will be responsible for Amazon Connect and related customer
experience capabilities. You'll craft compelling stories and
content—presentations, whitepapers, infographics, webinars, customer success
stories, product videos—that land our value proposition. You'll demonstrate an
understanding of Amazon Connect customers, our product, and the market while
regularly engaging with customers, analysts, and partners to drive advocacy.
You'll plan and execute marketing initiatives at events to showcase Amazon
Connect innovation and work closely with AWS field teams to maintain internal
sales hubs with current resources and enablement content. You'll partner with
marketing teams across web, campaigns, demand generation, field, and events to
drive global marketing initiatives, continuously measuring and improving product
marketing effectiveness.

AWS offers over 200 fully featured services from data centers globally. You'll
work on Amazon Connect's AI-powered customer experience platform, along with
related Analytics, Developer Tools, Databases, Agentic, Observability, and
Security capabilities.

We are looking for builders with experience working directly with customers,
analyzing data from multiple sources, and who thrive working with engineering
teams to influence product outcomes while building value propositions that
educate and inspire customers. We seek individuals who can operate at both broad
and deep levels, understand our technology with the same depth our customers do,
and think like a technologist and business leader simultaneously.

Requirements

• 6+ years of professional non-internship marketing experience
• Experience using data and metrics to drive improvements
• Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
• Experience building, executing and scaling cross-functional marketing programs
• Experience leading go-to-market for consumer software or hardware product launches

Nice To Haves

• Experience using any of SQL or other analytical tools for conducting data analysis
• Experience with customer segmentation, profiling, and targeting

Responsibilities

• Craft compelling stories and content—presentations, whitepapers, infographics, webinars, customer success stories, product videos—that land our value proposition.
• Demonstrate an understanding of Amazon Connect customers, our product, and the market while regularly engaging with customers, analysts, and partners to drive advocacy.
• Plan and execute marketing initiatives at events to showcase Amazon Connect innovation
• Work closely with AWS field teams to maintain internal sales hubs with current resources and enablement content.
• Partner with marketing teams across web, campaigns, demand generation, field, and events to drive global marketing initiatives, continuously measuring and improving product marketing effectiveness.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed