Sr. Product Manager (Hybrid-Denver)
About The Position
The Senior Product Manager will report to the Sr. Director, Product and Strategy at Accruit. The role will take ownership of key components of the product roadmap, with responsibility for understanding customer needs and developing novel approaches to enhancing the Exchange Manager Pro software application. Additionally, it will take ownership of one or more major client types, with responsibility for collecting and aggregating voice-of-customer feedback and for maintaining customer-facing roadmaps. The role will bring a solid base of product management experience with software applications, and make major contributions to the improvement/enhancement of Accruit methods of operation and best practices.
Requirements
- Bachelor’s degree or equivalent knowledge, skills and experience
- 5+ years of product management experience with software offerings (internal applications and/or SaaS)
- 2+ years’ experience owning and delivering major changes to critical component pieces of a productivity software product
- Self-directed Voice of Customer gathering – both Validation and Discovery work
- Extensive experience with Epic/Feature/User Story writing and application of best practices
- Application of advanced AI/ML capabilities to customer-facing product features
- Demonstrated ability to dig into fundamentals of customer problems/needs and ideate unique product solutions that users/customers did not consider/think to ask for
- User workflow map/diagram creation, product roadmap development and maintenance
- Mastery of Agile principles, and application of Scrum/Kanban approaches, participation and management of major sprint cycle ceremonies
- UAT best practice application and supporting documentation development
- Thorough understanding of leading use cases for advanced ML/AI technologies to user workflows in productivity software applications
- Ability to effectively distill and present complex ideas in written form, with supporting oral explanation – e.g. presentations to manager and SLT about planned new features and/or major strategic choices
- Infrequent travel for conferences and/or client meetings (<10%)
- Flexibility in work hours when early-morning meetings needed for coordination with Europe-based development staff
- Prolonged periods of sitting at a desk and working on a computer
Responsibilities
- Roadmap Component Ownership
- Author Epics, Features, and User Stories (or oversee BA writing of user stories)
- Aggregate and analyze Voice-of-Customer information
- Engage with Dev team to think through strategic alternatives to execute against acceptance criteria/goals
- Ensure BA understanding of Epics/Features/User Stories to enable their effectiveness as an intermediary with Dev team for highly-detailed guidance
- Oversee release plans, train Customer Success and collaborate with them to author and maintain client-facing support materials
- Client Area Ownership
- Author and maintain client-facing product roadmaps
- Ensure consideration of client area impact for any/all broader EMP features
- Aggregate and analyze Voice-of-Customer information
- Maintain awareness of client base composition, financial performance, and product usage
- Collaborate with Marketing on authoring and maintaining client-facing materials
- Maintain awareness of competitive landscape and report important developments to the SLT
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
