Sr. Product Manager, Technical, Customer Service Security, Endpoint Security

Amazon • Seattle, WA

13d

About The Position

Come help us define and build solutions that protect Amazon’s must customer-centric experiences! The Endpoint Security builds security solutions that enable Customer Service Associates around the globe to solve customer problems. In this role, you must consider what risks our customers face today, how an evolving landscape will change risks, and how we will eliminate those risks. You will think about every level of the technical stack, from the lowest level of code that exists on devices up to how we secure billions of records in the AWS cloud. In this role, you will define our “future of…” strategies and work with engineering teams to deliver that future state. You will be the voice of the customer, and will advocate for their needs throughout the design, build, and implementation of our team’s products. You will be responsible for measuring customer experience and business impact, prioritizing our work, innovating every day to secure every customer experience.

Requirements

• Bachelor's degree
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Nice To Haves

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
• Experience in building and driving adoption of new tools

Responsibilities

• As a Sr. Product Manager, Technical on our team, you will define the problems our customers face, determine how to solve them, and prioritize solution delivery.
• You will partner with multiple engineering teams and stakeholders across Amazon Security and Customer Service to drive cross-functional alignment and balance security requirements with operational efficiency.
• You will measure customer experience, prioritize product roadmaps, and translate complex requirements into deliverable product specifications and user stories.
• You will conduct customer research and data analysis to validate problem statements, define success criteria and metrics for each initiative, and lead technical design reviews with engineering teams.
• Running agile ceremonies including sprint planning and retrospectives, you will coordinate dependencies across teams and present product strategy and progress to senior leadership.

Benefits

• We value work-life harmony.
• Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.
• When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
• Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness.
• Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
• That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
• Amazon is a total compensation company.
• Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level