Software Development Manager, Customer Service Security, Endpoint Security
About The Position
As a Software Development Manager on the Endpoint Security Team, you'll build, test, and deploy technology and security solutions that are integral to how Amazon's Customer Service Associates worldwide interact with customers every day. You'll work across the entire technology stack—from device firmware to cloud-scale data processing. Your solutions will handle billions of records in AWS while maintaining Amazon's high security standards. You'll collaborate with teams across Amazon to continuously raise the security bar and enable Customer Service to introduce innovative customer experiences You'll play a critical role in every interaction where Customer Service operations personnel access and handle customer data. This includes securing how associates view customer information, how data moves across the network, and how we protect customer trust at every touchpoint.
Requirements
- 3+ years of engineering team management experience
- 7+ years of engineering experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
Responsibilities
- Independently manage a two-pizza team of engineers, develop their careers and foster a culture of innovation and inclusivity.
- Define what strategic investments we will deliver to deliver even more value to our customers, even more quickly.
- Be involved in three-year planning, annual planning, and business updates where our team states our plans and our progress.
- Interact with other SDMs and their teams, data professionals, and product and program teams to build cohesive strategies to secure Customer Service's endpoints.
- Work with your directs day in and day out, helping them to solve problems and to advance their careers.
- Meet with the leadership team to discuss the broader team's biggest problems and how we are solving them.
- Interact with senior leadership, as we make plans and review CS Security wide initiatives.
Benefits
- flexible work hours and arrangements
- DEI events and learning experiences
- knowledge-sharing, training, and other career-advancing resources
- medical, financial, and/or other benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
