Sr. Product Manager Technical, Amazon Connect

Amazon • Seattle, WA

3d

About The Position

As part of the AWS Applied AI Solutions organization, our vision is to provide
business applications leveraging Amazon's unique experience and expertise, that
are used by millions of companies worldwide to manage day-to-day operations. We
will accomplish this by accelerating our customers' success through delivery of
intuitive and differentiated technology solutions which solve enduring business
challenges. We blend vision with curiosity and Amazon's real-world experience to
build opinionated, turnkey solutions. Where customers prefer to buy over build,
we become their trusted partner with solutions that are no-brainers to buy and
easy to use.

Amazon Connect is an AI-powered customer experience solution that enables
superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect
has become an AI leader, transforming how organizations of all types interact
with their customers.

We have a rapidly growing customer base and an exciting charter that includes
solving highly complex engineering and algorithmic problems while designing
beautiful, simple user experiences. We are looking for a passionate, talented,
and experienced Product Manager to join Amazon Connect's Customer Engagement
Experiences team, building AI-driven user experiences that redefine how
organizations orchestrate work across people and AI. You will develop
next-generation agent and end-customer capabilities, including intuitive
application and multi-modal experiences, while designing high-scale, resilient
systems that maintain constant customer focus. As a Product Manager on our team,
you will drive strategic initiatives from conception through completion, work
cross-functionally to solve challenging problems using the latest technologies,
make data-driven customer-obsessed decisions, and work with leadership across
AWS to prioritize your programs.

Requirements

• 5+ years of product management in the cloud computing technology space experience
• 5+ years of working as a Technical Product Manager experience
• Experience in taking a product from conception & definition phase through engineering design and taking it to market
• Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)

Nice To Haves

• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• Experience working within teams delivering software products and features using agile methodologies
• 2+ years of contact center experience, or experience in the customer service/contact center industry

Responsibilities

• Engage with customers to work backwards from their goals and challenges to define a product vision, including future roadmap, investment, innovation and experimentation
• Influence senior leaders across AWS and communicate your product vision, strategy, goals, status, and customer impact
• Build a roadmap and define features that delight our customers, drive adoption, and increase utilization of our services
• Collaborate with engineering to build new capabilities and source customers for early adoption, beta testing and launch partners
• Launch and promote new capabilities, in collaboration with product marketing
• Deliver compelling presentations, product demos, technical blogs, and discussions to drive adoption of communication offerings

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed