Applied Scientist, Amazon Connect

Amazon • Seattle, WA

1d

About The Position

As part of the AWS Applied AI Solutions organization, we have a vision to
provide business applications, leveraging Amazon's unique experience and
expertise, that are used by millions of companies worldwide to manage day-to-day
operations. We will accomplish this by accelerating our customers' businesses
through delivery of intuitive and differentiated technology solutions that solve
enduring business challenges. We blend vision with curiosity and Amazon's
real-world experience to build opinionated, turnkey solutions. Where customers
prefer to buy over build, we become their trusted partner with solutions that
are no-brainers to buy and easy to use.

The Applied Scientist II will contribute to the development of AI systems. The
role requires extending existing scientific techniques and inventing new ones to
address specific customer needs at a project level. You should be comfortable
working semi-autonomously on difficult problems with visible risks or
roadblocks. You'll work closely with technical leaders within the team. We're
looking for scientists who can maintain high standards while moving quickly,
prioritizing both rapid experimentation and responsible AI development to
deliver measurable customer impact.

Amazon Connect is a highly disruptive cloud-based contact center that enables
businesses to deliver engaging, dynamic, and personal customer service
experiences. Amazon Connect is the result of the ten years of development that
went into building the tools Amazon uses to provide its award winning customer
service at massive scale and launching it as a publicly available AWS service.
With Amazon Connect, you can create your own cloud-based contact center and be
taking calls in minutes. Amazon Connect leverages the power of Artificial
Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon
Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration
free, easy-to-use, extensible, and natural customer experience. With this
technology, we are transforming an industry and the way customers interact with
businesses and how agents service them.

Requirements

• PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience
• 3+ years of building models for business application experience
• Experience in patents or publications at top-tier peer-reviewed conferences or journals
• Experience programming in Java, C++, Python or related language
• Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing

Nice To Haves

• Experience with large scale machine learning systems such as profiling and debugging and understanding of system performance and scalability
• Experience working with engineering and product teams to define a product and bring it to market
• Knowledge of AWS or cloud computing

Responsibilities

• Design and implement solutions that extend or adapt scientific approaches for customer needs at the project level
• Deliver components into production that meet high quality standards (efficient, reproducible, testable code)
• Produce research reports demonstrating correctness, scholarship, and scientific rigor
• Work with product and science teams to deliver impactful AI features
• Contribute to operational excellence in the team's deliverables

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Ph.D. or professional degree